PAULINA ESPINOZA
Chino Hills
Summary
Versatile and bilingual professional with a robust background in social services and sales support, notably at Riverside County Department of Public Social Services. Excelled in caseload management and client advocacy, demonstrating a high capacity for empathy and effective communication in English and Spanish. Proven track record in improving client outcomes and streamlining service delivery processes.
Overview
17
17
years of professional experience
Work History
Social Services Practitioner
Riverside County Department Of Public Social Services
Riverside
10.2019 - Current
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Evaluated and addressed individual client needs and concerns.
- Implemented social service interventions to achieve treatment goals and address client needs.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Developed individualized service plans with clients to address their identified goals.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Participated in professional development activities such as seminars, workshops, trainings.
- Assessed client needs and developed treatment plans accordingly.
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Engaged with schools and other educational institutions on behalf of students who are struggling academically or socially due to life circumstances.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Provided crisis intervention services to individuals in need.
- Provided crisis intervention services, as needed.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
Foster Care Social Worker
Futuro Infantil Hispano
Ontario
05.2018 - Current
- Interaction with CSW to provide support and quarterly reports
- Ensure Resource parents are meeting foster children's needs such as medical, dental, educational and mental health
- Supervise and assist Resource Parents to ensure compliance with Agency's expectations
- Weekly visits to Resource homes to provide supportive services to Foster children and Resource Parents
- Keep up to date all files, case notes, initial reports, quarterly reports, terminations, and all documentation required per FFA agency.
- Provide support to supervisors and all staff during duty days as well as afterhours intake calls
- Coordinated transportation for medical appointments or other necessary activities related to a client's case plan.
- Counseled youth transitioning out of the foster care system into independent living programs or reunification with their families.
- Created written reports summarizing case progress which were submitted for review by supervisors.
- Attended court hearings as a representative of the agency when necessary.
- Provided crisis intervention services when needed by intervening in situations involving family conflict or potential danger to the child's safety.
- Supported individuals by facilitating weekly group sessions.
- Investigated allegations of abuse or neglect within the foster care system.
Sales Support Representative IV
ViewSonic Corporation
Chino
12.2007 - 04.2018
- Support outside sales representatives assure proper administration of commission program
- Strategic and tactical responsibilities for the development, implementation, and administration of functions within sales admin department
- Responsible for Latin America Accounts (Sales, procedures, sales reporting and data entry)
- Complete weekly reports for outstanding sales, extensions, purchases and evaluations
- Write routine correspondence
- Data Entry, order processing for sales representatives and employees
- Identified sales concerns and/or questions through inbound calls and escalated if unable to resolve
- Together with sales admin team, developed sales training programs
- Review and check policies and practices for sales team with laws and regulations governing commissions and, when required, conduct Spanish training to all Latin America Region Sales
Practicum-Marriage Family Therapist Trainee
Pomona Open Door Counseling Center
Pomona
10.2016 - 08.2017
- Interaction with small groups and individuals addressing and treating mental and emotional disorders
- Modify perceptions and behaviors, enhance communication and understanding among family members
- Worked with individuals, families, couples, and groups such as court ordered Domestic Violence English & Spanish, Substance Abuse, Sex Offenders, and Juvenile Sex Offenders)
- Applied therapeutic techniques to address issues such as depression, anxiety, addiction and substance abuse, suicidal impulses, stress, trauma, low self-esteem, and grief
Education
Master of Arts - Counseling Psychology /Marriage and Family Therapy
University of Argosy
Ontario, CA01.2017
Bachelor of Arts - Psychology
University of Argosy
Ontario, CA01.2013
Associate of Science - Criminal Justice Administration
Rio Hondo College
Whittier, CA01.2009
Forensic Science Academy Certifications - Forensic Science
La Puente Valley Regional Occupational Program
City of Industry, CA01.2008
Skills
- Fluent in English and Spanish
- Easily adjustable to any kind of work environment
- Dedicated to maintaining high quality
- Willing to learn and share own experience with others
- Customer service
- Self-motivated
- Child welfare
- Empathy development
- Behavior modification
- Family dynamics
- Caseload management
- Child welfare expertise
- Court report preparation
- Treatment Planning
- Motivational interviewing
- Foster care placement
- Abuse and neglect investigation
- Client advocacy
References
- Lori Smith, Senior Credit and Collections, ViewSonic Corporation, 10 Pointe Drive, Brea, CA, 92821, 909-444-8896
- Marlon Ibarra, Senior Sales Analyst, ViewSonic Corporation, 10 Pointe Drive, Brea, CA, 92821, 909-444-8753
- Brian Kim, Import Specialist, Custom Compliance Specialist, ViewSonic Corporation, 14035 Pipeline Ave, Chino, CA, 91710, 909-444-8814
- Kevin Lee, Marriage Family Therapist, Pomona Open Door Counseling Center, 436 W 4th St. Ste 220, Pomona, CA, 91766, 909-917-5672
Languages
Spanish
Professional
References
References available upon request.
Timeline
Social Services Practitioner
Riverside County Department Of Public Social Services
10.2019 - Current
Foster Care Social Worker
Futuro Infantil Hispano
05.2018 - Current
Practicum-Marriage Family Therapist Trainee
Pomona Open Door Counseling Center
10.2016 - 08.2017
Sales Support Representative IV
ViewSonic Corporation
12.2007 - 04.2018
Master of Arts - Counseling Psychology /Marriage and Family Therapy
University of Argosy
Bachelor of Arts - Psychology
University of Argosy
Associate of Science - Criminal Justice Administration
Rio Hondo College
Forensic Science Academy Certifications - Forensic Science
La Puente Valley Regional Occupational Program
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