VIVEKA DARA
Customer Service Supervisor
Nanaimo,BC
Summary
Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Facilitates effective departmental communication and coordination to drive productivity and customer satisfaction ratings.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Supervisor
Heritage Indian Cuisine
Nanaimo, BC
03.2020 - Current
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created customer support strategies to increase customer retention.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Researched and corrected customer concerns to promote company loyalty.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- monitoring inventory on daily basis and updating them to te manager every week for ordering..
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Bachelor of Hotel Management - Hospitality Management
Osmania University
Hyderabad,India 06.2004 - 05.2007
Skills
Inter-department collaboration
undefinedAdditional Information
As i would like to apply for the position of Customer Loyalty Specialist, this will be a transition from the food service industry. But i diligently believe that with my Customer service and problem solving skills, i can be a right fit for this position at Nordia And if given an opportunity, i can apply my abilities to work.
Timeline
Customer Service Supervisor
Heritage Indian Cuisine
03.2020 - Current
Bachelor of Hotel Management - Hospitality Management
Osmania University
06.2004 - 05.2007
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