Vivecky Rojas
Fremont
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
Bay Area Community Health
06.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Increased referral rates from physicians by building strong professional networks within the healthcare community, showcasing the benefits of Nutrition Coordinator services for their patients.
Front Desk Representative
Bay Area Community Health
04.2022 - 06.2023
- Improved patient satisfaction by providing compassionate and attentive care.
- Assisted in the training and onboarding of new healthcare associates, sharing valuable knowledge and fostering a supportive learning environment.
- Contributed to a positive work environment by fostering strong relationships among colleagues and promoting open lines of communication.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Senior Assistant Manager
Cinemark Theaters
10.2007 - 04.2022
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
- Managed multiple projects concurrently, ensuring on-time and on-budget delivery.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in the development and execution of annual budgets, supporting financial goals for the department.
- Enhanced customer satisfaction through timely issue resolution and proactive communication.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Arts - Medical Office Administration
Unitek College
Fremont, CA04-2022
American High School
Fremont06-2004
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient care coordination
- Patient documentation
- Proficient in Excel,Word,Powerpoint
- Patient registration
- Payment collection
- Insurance practices
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Care Coordinator
Bay Area Community Health
06.2023 - Current
Front Desk Representative
Bay Area Community Health
04.2022 - 06.2023
Senior Assistant Manager
Cinemark Theaters
10.2007 - 04.2022
Associate of Arts - Medical Office Administration
Unitek College
American High School
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