Vishwesh Joshi
Newmarket,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Manager
Marble Restaurants
09.2022 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Using MS office suite ( Excel , word etc ) to manage data.
Shift Supervisor
Pizza Hut
01.2021 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Call Center Representative
Karvi Call Center
01.2018 - 12.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Education
Bachelor of Science - Computer
Gujarat Technological University
07.2014
Skills
- Set Organizational Policies
- Cosmetics
- Business Process Modeling
- Environmental Policy
- Financial Forecasting
- Greet Guests
- Manage Inventory
- Assist Customers
- Strategic Planning
- Quality Standards
- Sales and Marketing
- Business Process
Timeline
Manager
Marble Restaurants
09.2022 - 05.2023
Shift Supervisor
Pizza Hut
01.2021 - 08.2022
Call Center Representative
Karvi Call Center
01.2018 - 12.2020
Bachelor of Science - Computer
Gujarat Technological University
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