Monica Villeneuve
Low,NB
Summary
Talented Manager with expert team leadership, planning and organization skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Tim Hortons
09.2019 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
Customer Service Representative
Concentra Solutions
08.2016 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Updated account information to maintain customer records
Education
High School Diploma -
Carelton North
Florenceville-Bristol, NB06.2016
Skills
- Health and Safety Regulations
- Set Organizational Policies
- Fire Safety Regulations
- Employment Law
- Customer Service
- Train Employees
- Quality Standards
- Control of Expenses
- Staff Management
- Order Supplies
- Greet Guests
- Managing Laborers
Certification
Food Safety Certificate
Basic Accounting Certificate
Timeline
Manager
Tim Hortons
09.2019 - 05.2023
Customer Service Representative
Concentra Solutions
08.2016 - 09.2019
High School Diploma -
Carelton North
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