Vishwa Sheth
Kitchener,ON
Summary
IT Technical Analyst with 3+ years of hands-on experience in managing and optimizing Windows Server 2016, Exchange Server, and Microsoft 365 environments. Proficient in configuring, administering, and troubleshooting these systems to ensure seamless operations. Demonstrated track record of delivering results in incident resolution and issue management across diverse Microsoft platforms.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Analyst, Cloud Engineering
Avanade INc
Toron, ON
01.2021 - 07.2023
- Resolved complex technical issues by providing computing solutions.
- Managed incident lifecycle within ServiceNow, ensuring swift resolution, documentation, and analysis for continuous service improvement.
- Based on incident analysis, developed technical knowledge articles and process documents which enhanced the Global Help Desk's troubleshooting efficiency by 30%.
- Managed Microsoft 365 services such as Exchange Online, SharePoint Online, Teams, and other applications (MS word, Powerpoint, Onedrive, OneNote etc.) to support organizational needs.
- Updated and implemented PowerShell scripts to reduce manual repetitive tasks and improve operations efficiency.
- Monitor Exchange Online, managing mailboxes, distribution lists, and implementing email policies to ensure efficient communication.
- Facilitated Teams functionalities supporting virtual meetings, Live Events and collaboration.
- Administered SharePoint Online, creating and managing sites, libraries, and permissions to facilitate document sharing and collaboration.
- Executed successful data migrations using QuestOnDemand tool, ensuring smooth transitions for critical information.
- Offered continuous support for Unified Messaging, ensuring its uninterrupted functionality.
- Actively participated in Change Management activities for production deployment, ensuring adherence to best practices and minimizing operational risks.
- Monitor Active Directory services, including user and group management, ensuring secure access and efficient resource utilization.
- Implemented Group Policies to enforce security standards and streamline user configurations.
Technical Analyst
Investment Planning counsel
Mississauga, ON
01.2020 - 12.2020
- Provisioned and managed user mailboxes, distribution lists, and public folders within Exchange Server 2016.
- Configured and maintained mail flow, including transport rules, connectors, and spam filtering to ensure smooth email delivery
- Provided technical support to users experiencing email-related issues
- Monitor Active Directory services, including user and group management, ensuring secure access and efficient resource utilization.
- Implemented Group Policies to enforce security standards and streamline user configurations.
- Led project management activities, employing agile methodologies (JIRA) and ensuring effective planning, reporting, and collaboration, resulting in on-time project deliveries.
- Configured Microsoft Office 365 environment for advisors, ensuring strict adherence to compliance policies.
- Delivered training sessions and offered technical assistance to non-technical users, addressing inquiries and resolving issues pertaining to Microsoft 365 applications.
- Organized and hosted Teams Live Events, boosting engagement by 50%.
Education
Post-Degree Certificate - Cyber Security And Computer Forensics
Lambton College of Applied Arts And Technology
Mississauga, ON01-2019
Bachelor of Engineering - Information Technology
Gujarat Technological University
Gujarat, India08-2016
Diploma Engineering - Information Technology
Gujarat Technological University
Gujarat, India05-2013
Skills
- Strong Communication Skills
- Exceptional customer service
- Adaptive and Flexible
- Problem-Solving abilities
- Multi Tasking Proficiency
- Deadline-Oriented
- Diverse User community
- Team Player
- Detail oriented
- Technical Writing
- Microsoft 365 Administration
- Powershell Scripting
- Windows and MacOS
- Active Directory management
- Understanding of network protocols: TCP/IP, SMTP, IMAP, MAPI, POP3
Certification
- MS-900 Microsoft 365 fundamentals
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
References
References available upon request.
Timeline
IT Analyst, Cloud Engineering
Avanade INc
01.2021 - 07.2023
Technical Analyst
Investment Planning counsel
01.2020 - 12.2020
Post-Degree Certificate - Cyber Security And Computer Forensics
Lambton College of Applied Arts And Technology
Bachelor of Engineering - Information Technology
Gujarat Technological University
Diploma Engineering - Information Technology
Gujarat Technological University
Similar Profiles
Annabelle LeMayAnnabelle LeMay
Human Resources Associate at Avanade IncHuman Resources Associate at Avanade Inc
Srinath SreedharanSrinath Sreedharan
Manager at Avanade MalaysiaManager at Avanade Malaysia
Mohammed Shahul HameedMohammed Shahul Hameed
Senior Consultant at Avanade Inc.Senior Consultant at Avanade Inc.