Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sejal Desai

Brampton,ON

Summary

Dedicated IT OPS Manager, with a history of meeting company goals utilizing consistent and organized practices.

Managing Overall Cloud Operations with Annual spending of Approx. $5M/year on AWS. Extensive hands-on knowledge of AWS Cloud, designing and managing Infrastructure.

Combining 15+ years of IT experience, spanning across many different functional areas such as, Technical Architect, SysOPS Admin, CloudOPS, DevOPS, Operations administrator and Operations Analyst.

Overview

20
20
years of professional experience
4
4
Certification

Work History

Manager, Cloud Engineering

Purolator
07.2022 - Current
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • With thorough market research, procure devops toolsets and Implemented end to end CICD Automation platform for Application and Infrastructure deployment, resulted in improved deployments practices and overall developer experience.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing team of DevOps/Infrastructure Engineers through effective recruitment, onboarding, and talent development initiatives.
  • Working closely with Enterprise Architect team and Security Governance team to review and Implement new standards and Patterns.
  • Helping various projects and teams to Develop Infrastructure as Code and automate them using cloud native technology
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Leading Cloud Operations monthly meeting for Cost Optimization.
  • Cloud Monitoring and Tagging governance for better monitoring and cost Optimization
  • Working closely with Security team and ensuring compliance and risk management.
  • Managing Product portfolio for devops toolset such as JIRA, Confluence and Bit Bucket, GitHub, Sonar cloud etc.


  • Develop and Manage Vendor relations by regular meeting and feedback, Contract renewals, Professional services Relationship.

Lead Technology Architect – Infrastructure Platform

Purolator
02.2021 - 06.2022
  • Design, Build and Manage Cloud Infrastructure Platform
  • Manage External contractors and guide them on Purolator established standards and practices
  • Work with Enterprise Architecture leadership team setting Architecture priorities and direction
  • Continuous Improvement and Innovation
  • Design and Implement Deployment best practices standards
  • Create Reference Architectures and IaC templates which can be reusable
  • Looks for opportunities to Improve Technical debts, Standardization of repeatable process to reduce cost
  • Manage full inventory of multiple AWS Accounts, multiple VPCs across many accounts and their Inter-connectivity, Application to Account mapping
  • Managing team of DevOPS and CloudOPS engineers
  • Provide training on creating, maintaining, and deploying Cloudformations
  • Product Owner of JIRA/ Confluence and Bit Bucket
  • Working with various vendors.

Cloud Architect

INNOVAPOST
09.2019 - 01.2021
  • Responsible for managing AWS Landing zone Environment with creation of new account, Organization Unit for PROD and Non-PROD environment
  • Controlling SCP
  • Manage full inventory of multiple AWS Accounts, multiple VPCs across many accounts and their Inter-connectivity, Application to Account mapping
  • Responsible for designing and managing Federated IAM roles, Integrating with Okta and controlling underlying polices through global level master Organization Account level
  • Closely work with AWS Technical Account Manager, Improve AWS posture while following best practices
  • Implement cost saving measures by using Reserve compute environment
  • Implement Security Best practices
  • Analyse existing Applications and Infrastructure, working closely with developers, design target cloud architecture
  • Design solution to meet security best practice set by the Organization while following cloud best practices
  • Design Infrastructure in a way to automatically recover from failures using Autoscaling
  • Used Cloudformations to deploy and manage changes to the Infrastructure
  • Developed Infrastructure scrips for VPC, Lambda, Fargate with built in AWS Code pipeline for automated deployment
  • Manage Bitbucket project and repositories
  • Responsible for Creating Documentations (e.g., Project onboarding on AWS, Resource, managing Access, Technical Architect Document Project implementation) to assist other teams.

DevOps Engineer

INNOVAPOST
04.2018 - 09.2019
  • Supporting and Administering DevOPS tools stack (JIRA, Confluence, Bit bucket, Team city)
  • Creating, customizing JIRA projects as required by Project leads, Installing, and supporting JIRA plugins
  • Creating and troubleshooting Teamcity builds and deployments issues (CI-CD Pipeline)
  • Creating confluence space and child pages
  • Downloading, Installing, and supporting confluence macros
  • Bitbucket project and repository creations, creating –merging local branches
  • AWS SysOPS Administrator responsibilities
  • Familiarity with IaaS and PaaS
  • Continuing support for applications hosted on AWS cloud
  • Create, update, and run Cloud Formations template
  • AWS IAM user Management
  • AWS Billing Admin Support.

Technical Architect

INNOVAPOST
08.2015 - 04.2018
  • Assigned to various projects, starting from Conceptual Initialisation phase to the Execution phase
  • Identifies applicable architecture framework to guide the installation and configuration of the products, including common routines, scripts, and processes to support and control the architecture and environments
  • Assists the project in technical activities, creating and reviewing deliverables, performing administrative functions, and facilitating problem solving
  • Ensure Successful deployment to Production Env
  • Ensure each project follows Enterprise standards for application interfaces (e.g., batch vs real time), Role based access controls, Archives, application monitoring and scheduling
  • Ensure PCI standards are followed where applicable
  • Ensures the availability and integrity of the project technical environment
  • Coordinates the management of complex development landscapes and the resolution of technical problems or requests in a timely and effective manner
  • Provides technical direction to the other team members and/or the Application Development teams, providing solutions that promote the improvement/automation of technical solutions and processes to achieve cost savings
  • Coordinates and communicates directly with the vendors, partners for the resolution of technical integration or performance issues among different project and support teams
  • Works with clients to define complex business requirements and recommends optimal approach
  • AWS Cloud Support/ Management
  • New account provisioning through AWS organizations, setup consolidated billing
  • AWS IAM user management, Access provisioning
  • Using AWS native tools Cloud formation template/Stack, create 3tier Networking structure and configure VPC, Security groups, Subnets, VPC peering etc.

System Engineer 3 (Operations Team Lead)

INNOVAPOST
03.2014 - 08.2015
  • Work as team lead, daily duties include but not limited to, Manage team of 11 Operations Administrators, maintain 24x7 shift schedule
  • Take part in interviews of new hire, training performance reviews of the team
  • Review and approve application changes as part of change management board team, and schedule for deployments
  • Review and schedule monthly OS security patches and critical patches
  • Take part in high priority incident management call and work on future prevention policies and procedure
  • Operationalize new incoming tasks and work on automating repetitive task through scheduler
  • Developed new process for employee evaluation which resulted in marked performance improvements.

Operations Analyst

INNOVAPOST
08.2008 - 03.2014

Operations Administrator

EPOST / INNOVAPOST
10.2005 - 07.2008

Lead Technician

FUTURE SHOP (BestBuy Canada)
07.2005 - 10.2005

Customer support Analyst

IBM CANADA
02.2004 - 07.2005

Education

M.S. University
India

Skills

  • Cloud: AWS
  • Infrastructure Platform Management, IaaS
  • Source Control: Bitbucket, GitHub, AWS Code commit
  • Configuration Management Tool: AWS Cloudformations, Terraform
  • DevSecOPS Methodology
  • Strong understanding of Infrastructure (IaaC) and automation
  • Management Tools: JIRA, Confluence
  • IT Methodology: ITIL, KANBAN, AGILE
  • Scheduling Tool: Autosys
  • ITSM: ServiceNow, Pulse (Assyst Web), Front range, Change Gear
  • Confident and decisive under stressful situations
  • Team Management
  • Procurement and Vendor management
  • Application/ Product Owner (Jira, Confluence, Autosys, heat)
  • Budgeting, forecasting and Business planning skills
  • Excellent written and oral communication skills
  • Critical thinker with strong analytical and problem-solving skills and advanced multi-tasking and prioritization skills

Certification

  • AWS SysOPS Administrator - Associate
  • AWS Solution Architect – Associate
  • A+ Certification
  • MCSE Certification

Timeline

Manager, Cloud Engineering

Purolator
07.2022 - Current

Lead Technology Architect – Infrastructure Platform

Purolator
02.2021 - 06.2022

Cloud Architect

INNOVAPOST
09.2019 - 01.2021

DevOps Engineer

INNOVAPOST
04.2018 - 09.2019

Technical Architect

INNOVAPOST
08.2015 - 04.2018

System Engineer 3 (Operations Team Lead)

INNOVAPOST
03.2014 - 08.2015

Operations Analyst

INNOVAPOST
08.2008 - 03.2014

Operations Administrator

EPOST / INNOVAPOST
10.2005 - 07.2008

Lead Technician

FUTURE SHOP (BestBuy Canada)
07.2005 - 10.2005

Customer support Analyst

IBM CANADA
02.2004 - 07.2005

M.S. University

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Sejal Desai