Vishvesh Trivedi
Sherbrooke,QC
Summary
Proven Customer Service Representative at Domino's Pizza, adept in critical thinking and problem-solving, significantly enhancing customer loyalty. Skilled in Microsoft Office and multilingual communication, efficiently managed high-stress situations and customer inquiries, demonstrating exceptional time management and computer proficiency. As a proactive and dedicated individual, I am eager to make a positive impact and be part of a dynamic team that fosters growth and development.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Volunteer
Gujarat Technological University
03.2020 - 04.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Master of Science - Computer Science
Bishop's University
Sherbrooke, QC01.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Time Management
- Experienced with Microsoft Office (Word, Excel, PowerPoint) on Window, Skype, Zoom, Meet
- Knowledge of IT task such as troubleshooting, Installing operating systems etc
- Communication Skills (Multilingual) - Fluent in English Language and intermediate level of French
Languages
English
Full Professional
French
Professional Working
Timeline
Customer Service Representative
Domino's Pizza
06.2023 - Current
Volunteer
Gujarat Technological University
03.2020 - 04.2020
Master of Science - Computer Science
Bishop's University
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