Vishva Pathak
Ottawa,ON
Summary
Dedicated customer service professional with a strong record of maintaining a 98% customer satisfaction rating. Expertise in resolving inquiries and fostering loyalty through personalized experiences. Committed to delivering exceptional support in dynamic, high-volume environments.
Overview
8
8
years of professional experience
Work History
Personal Shopper
Loblaws Canada
Ottawa, Ontario
01.2026 - Current
- Assisted customers in selecting products tailored to their preferences.
- Processed customer orders efficiently, ensuring timely service and satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Scanned items when pulling from shelves to update system stock information.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
Delivery Partner
Uber Canada
01.2023 - Current
- Adhered to traffic laws and road regulations while transporting orders, prioritizing safety to prevent spills, food damage, or accidents.
- Communicated professionally with customers through the app, followed delivery instructions, and resolved issues to ensure positive experiences and uphold high ratings.
- Achieved consistently high performance, maintaining a 98% customer satisfaction rating, 99% order completion rate, and 99% acceptance rate across 15,000+ deliveries, ensuring reliable and timely service.
Customer Fulfillment Associate
Amazon Canada
Ottawa, Ontario
05.2022 - 04.2023
- Processed customer orders to ensure timely fulfillment in fast-paced fulfillment center.
- Locate and retrieve items from shelves or storage using hand held scanners or other tools to fulfill customer orders accurately.
- Operated warehouse equipment to accurately pick and pack merchandise for customer orders.
- Received, unloaded, and organized incoming inventory items in designated storage areas to ensure efficient stock management.
- Stand, walk, bend, lift (up to 49 lbs/22 kg individually, with team lifts for heavier items), reach, and perform repetitive tasks for extended periods (typically 8-12 hour shifts).
Customer Fulfillment Associate
Walmart Canada
Ottawa, Ontario
09.2018 - 04.2022
- Unloading and sorting general merchandise trailers.
- Maintained inventory accuracy through regular stock checks and audits.
- Preparing and resetting the Receiving Area.
- Collaborated with team members to optimize workflow and productivity.
- Ensured compliance with safety protocols in all daily tasks and operations.
- Maintained organized shelves and ensured product availability.
- Assisted customers with product inquiries and provided exceptional service.
- Resolved customer complaints promptly to maintain satisfaction levels.
Education
Bachelor of Arts - Psychology
Carleton University
CanadaSkills
- Customer service
- Client Relationship Management
- Attention to detail
- Inventory Management
- Time management
- Effective communication
- Strong interpersonal skills
- Problem Solving
- Data Analysis
- Positive Attitude & Resilience
Timeline
Personal Shopper
Loblaws Canada
01.2026 - Current
Delivery Partner
Uber Canada
01.2023 - Current
Customer Fulfillment Associate
Amazon Canada
05.2022 - 04.2023
Customer Fulfillment Associate
Walmart Canada
09.2018 - 04.2022
Bachelor of Arts - Psychology
Carleton University