Vishvam Modi
Edmonton,AB
Summary
Results-oriented Service Supervisor effectively supervises employees and manage day-to-day activities in the workplace. Outstanding delegation, prioritization, scheduling, payroll, and budgeting proficiency. Adept at providing prompt and accurate information to customer queries.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Service Supervisor
Walker Lake Meats and Pizza
Edmonton, Alberta
03.2025 - Current
- Created detailed reports outlining operational metrics such as sales figures, labor costs.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
- Analyzed customer feedback data to develop strategies for improving service levels.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Food Counter Attendant
Walker Lake Meat Shop
Edmonton, Alberta
02.2023 - 02.2025
- Organized storage areas to ensure proper rotation of inventory.
- Adhered strictly to established sanitation procedures for safe food handling practices at all times.
- Followed all safety guidelines when handling hot foods or sharp objects.
Customer Service Representative
Bank Of India
Ahmedabad, Gujarat
04.2022 - 11.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Maintained customer records and documentation in compliance with KYC and RBI guidelines.
Education
Post Graduate Diploma - Business Administration In Finance
Norquest College
Edmonton, None12-2024
Skills
- Financial analysis
- Data analysis
- Customer service
- Team collaboration
- Product promotion
- Opening and closing accounts
Certification
- CCC+ Advanced
- Pursuing IFSE (Canadian Investment Fund Course)
Languages
English
Professional
Gujarati
Professional
Hindi
Professional
Timeline
Store Service Supervisor
Walker Lake Meats and Pizza
03.2025 - Current
Food Counter Attendant
Walker Lake Meat Shop
02.2023 - 02.2025
Customer Service Representative
Bank Of India
04.2022 - 11.2024
Post Graduate Diploma - Business Administration In Finance
Norquest College
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