Well organized and game driven with over 3 years' experience working in Keywords POC positions. Great at taking initiative to ensure quality testing coverage with a proven track record of excellent area management and personnel direction.
Overview
4
4
years of professional experience
Work History
Retail Sales Manager
Pepper Palace Inc.
Vancouver, BC
03.2024 - Current
Spearhead the hiring and training processes for staff members, ensuring a proficient and capable team.
Facilitate seamless communication between higher management and store associates, serving as a vital liaison.
Responsible for meticulous scheduling of hours and handling invoicing duties, ensuring operational efficiency.
Oversee the maintenance and update of the online store, ensuring it reflects weekly features and new products accurately.
Serve as the primary point of contact for customers, addressing inquiries and concerns promptly and professionally.
Actively engage in fostering a conducive work environment, providing associates with the necessary resources to excel in their roles.
Development Support 3
Keywords Studios - EA
Vancouver, BC
01.2022 - 09.2023
Introduced Audio Commentary Insight reports to inform pre- and post-release adjustments using game data
Developed, optimized and updated test plans and strategies for functional and integrated end to end testing.
Being an effective POC for audio dev teams and QA teams by creating precise confluence pages on how to use EA tools.
Used Jira to track the status of all the test cases and was responsible for triaging the test cases to my team.
Supported audio artists in recording sessions, handling session setup, database management, and audio testing
Accomplished the delivery of three game titles during my tenure at EA (NHL 21/22/23).
Development Support 2
Keywords Studios
Vancouver, BC
01.2020 - 12.2021
Planning and executing systems integrations all SKUs and platforms, testing game stability, quality, and reporting state and progress
Writing test plans focusing on player perspective testing to ensure user flows stability and front- to back-end functionality
Initiated, maintained communication with development engineers, project managers, technical directors regarding game/feature health, bug find, OFT progress and timeframes
Initiated comprehensive documentation of Audio commentary in the game and using diagrams to illustrate where on the arena the contexts are not being triggered for greater coverage.
Education
Digital Music Production -
Langara College Continuing Studies: West Broadway Campus
09.2019
GED: Post and Game Audio Production -
Nimbus School Of Recording & Media
09.2018
GED: Audio Engineering -
School Of Audio Engineering
09.2017
B.Sc: Visual Communication -
Dibrugarh University
09.2016
Skills
Unreal Engine Experience and can use blueprints to integrate WWise
EA tech/software (JIRA, JOD, Frosted/Ant, Scoop, PowerBI, Displacer)
Data experience
Database/SQL experience
Risk analysis
Experience managing teams, meeting KPIs and delivering on time
Planning, designing, developing and executing Test cases
Experience working in agile/scrum software development environment
Excellent Leadership skills and team management skills
Timeline
Retail Sales Manager
Pepper Palace Inc.
03.2024 - Current
Development Support 3
Keywords Studios - EA
01.2022 - 09.2023
Development Support 2
Keywords Studios
01.2020 - 12.2021
Digital Music Production -
Langara College Continuing Studies: West Broadway Campus
GED: Post and Game Audio Production -
Nimbus School Of Recording & Media
GED: Audio Engineering -
School Of Audio Engineering
B.Sc: Visual Communication -
Dibrugarh University
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