Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Vishavjit Singh

Cambridge,ON

Summary

Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Taza Food Mart
01.2024 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Participated in training programs to enhance product knowledge and customer service skills.

Security Guard

RVS and HR Security
08.2023 - 12.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
  • Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.

Site Engineer

Sruishty Construction Limited
01.2022 - 02.2023
  • Checked technical designs and drawings for adherence to standards.
  • Recorded daily events and activities in site diary to evaluate process and improve productivity.
  • Oversaw quality control and health and safety matters for construction teams.
  • Enhanced site safety by conducting regular inspections and enforcing strict adherence to safety protocols.
  • Reduced material waste through accurate estimation, procurement, and usage tracking of required resources.
  • Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
  • Managed on-site resources effectively, including personnel allocation, equipment utilization, and material storage to ensure smooth project progression with minimal downtime.
  • Troubleshot on-site issues promptly using analytical problem-solving skills resulting in minimal delays to the overall schedule.

Education

Global Supply Chain Management - Business

Conestoga College
Kitchener
12-2024

Project Management - Business

Conestoga College
Kitchener
12-2023

Bachelor in Civil Engineering - Civil Engineering

BBSBEC
Fatehgarh Sahib, Punjab, India
12-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Complaint handling
  • Microsoft Excel

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Customer Service Representative

Taza Food Mart
01.2024 - 06.2024

Security Guard

RVS and HR Security
08.2023 - 12.2023

Site Engineer

Sruishty Construction Limited
01.2022 - 02.2023

Global Supply Chain Management - Business

Conestoga College

Project Management - Business

Conestoga College

Bachelor in Civil Engineering - Civil Engineering

BBSBEC

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Vishavjit Singh