Vishavjit Singh
Cambridge,ON
Summary
Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Taza Food Mart
01.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
Security Guard
RVS and HR Security
08.2023 - 12.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
Site Engineer
Sruishty Construction Limited
01.2022 - 02.2023
- Checked technical designs and drawings for adherence to standards.
- Recorded daily events and activities in site diary to evaluate process and improve productivity.
- Oversaw quality control and health and safety matters for construction teams.
- Enhanced site safety by conducting regular inspections and enforcing strict adherence to safety protocols.
- Reduced material waste through accurate estimation, procurement, and usage tracking of required resources.
- Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
- Managed on-site resources effectively, including personnel allocation, equipment utilization, and material storage to ensure smooth project progression with minimal downtime.
- Troubleshot on-site issues promptly using analytical problem-solving skills resulting in minimal delays to the overall schedule.
Education
Global Supply Chain Management - Business
Conestoga College
Kitchener12-2024
Project Management - Business
Conestoga College
Kitchener12-2023
Bachelor in Civil Engineering - Civil Engineering
BBSBEC
Fatehgarh Sahib, Punjab, India12-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Microsoft Excel
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Taza Food Mart
01.2024 - 06.2024
Security Guard
RVS and HR Security
08.2023 - 12.2023
Site Engineer
Sruishty Construction Limited
01.2022 - 02.2023
Global Supply Chain Management - Business
Conestoga College
Project Management - Business
Conestoga College
Bachelor in Civil Engineering - Civil Engineering
BBSBEC
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