Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vishaljeet Singh Randhawa

Toronto,ON

Summary

Customer service professional with strong background in team management and client relations. Known for seamless collaboration and achieving high-performance outcomes. Consistently adapts to evolving business needs while ensuring top-tier customer support. Proficient in conflict resolution and communication.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative Manager

Pizzaiolo Gourmet Pizza
03.2024 - 07.2025
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Forklift operator

ASL distribution
05.2023 - 12.2023
  • As a Forklift Operator safely operated forklifts to transport materials and goods within the warehouse. Loaded and unloaded shipments, stacked products, and organized inventory. Ensured proper placement of goods to maximize space and prevent damage. Additionally, Conducted routine equipment checks, followed safety guidelines, and collaborated with the warehouse team to maintain efficient operations.

Warehouse Associate

ASL distribution
03.2022 - 05.2023
  • As a Warehouse Associate handled inventory management, organized stock, and prepared shipments. Inspected incoming and outgoing products, ensured accurate order fulfillment, and maintained a clean and safe warehouse environment. Followed safety protocols, operated equipment, and assisted in loading and unloading deliveries, ensuring smooth warehouse operations.

Shift supervisor

Pizzaiolo
01.2021 - 03.2022
  • As a Shift Supervisor at the pizza store oversaw daily operations, managed staff, ensured customer satisfaction, handled inventory, maintained cleanliness, and enforced safety protocols. Addressed customer complaints, ensured smooth workflow, and met store targets during their shift, ensuring everything ran efficiently and in accordance with company standards.

Education

Diploma - Computer System technician

St. Lawrence college

Software Quality Assurance

Envision learning

Skills

  • Effective problem resolution
  • Risk assessment awareness
  • Customer engagement
  • Prioritization and scheduling
  • Quickly adjusting to change
  • Analytical thinking skills
  • Initiative-oriented individual
  • Effective team collaboration
  • Strong verbal communication
  • Proficient in task prioritization

Certification

  • AZ Truck License
  • Security License
  • Forklift License

Languages

English
Hindi
Punjabi

Timeline

Customer Service Representative Manager

Pizzaiolo Gourmet Pizza
03.2024 - 07.2025

Forklift operator

ASL distribution
05.2023 - 12.2023

Warehouse Associate

ASL distribution
03.2022 - 05.2023

Shift supervisor

Pizzaiolo
01.2021 - 03.2022

Software Quality Assurance

Envision learning

Diploma - Computer System technician

St. Lawrence college

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Vishaljeet Singh Randhawa