Vishal Vishal
Brampton,ON
Summary
A highly motivated and dependable professional with one year of experience as a Transit Operator, complemented by a valid Ontario Association of Chiefs of Police (OACP) certificate. Bringing strong customer service expertise, the ability to manage public inquiries, and a commitment to maintaining safety and compliance. Seeking to contribute my skills to the Parking Enforcement Officer role with the City of Toronto, ensuring the enforcement of parking by-laws and providing exceptional service to the community.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Transit Operator
York Region Transit(TOK)
Vaughan, Ontario
01.2024 - Current
- Ensured the safe and efficient operation of transit vehicles, providing service to passengers while adhering to all safety protocols and operational guidelines.
- Enforced transit policies and managed passenger behavior to maintain order and safety on public transportation routes.
- Responded to passenger inquiries and complaints, resolving issues quickly and professionally to ensure customer satisfaction.
- Collaborated with other team members and local authorities to address issues related to delays, accidents, or emergencies.
- Managed documentation, including incident reports, route logs, and maintenance requests, ensuring accuracy and compliance with company policies.
Education
Post Graduate - Project Management
St.Lawerence
Kingston, ON04-2023
Post Graduate - Hospitality And Tourism Management
Niagara College
Welland, None09-2021
Skills
- Customer Service Excellence: Over one year of hands-on experience in a transit environment, responding to public inquiries, managing complaints, and providing timely resolutions
- Enforcement & Compliance: Familiar with city regulations and experienced in applying policies to ensure safety and adherence to guidelines in a public setting
- OACP Certificate: Valid certification demonstrating a solid understanding of municipal law enforcement procedures and best practices
- Effective Communication: Skilled in clearly communicating with the public, colleagues, and authorities to resolve issues efficiently and professionally
- Driving & Safety: Valid “G” driver’s license with a clean driving record, with the ability to operate vehicles safely while managing large groups of passengers
- Legal & Procedural Knowledge: Comfortable handling situations that may involve legal protocols, such as issuing tickets or addressing disputes in a fair and unbiased manner
- Problem-Solving: Proven ability to manage unexpected situations, resolve conflicts, and act swiftly to address public concerns in alignment with regulations
Certification
- OACP
- Driver's License- ABZ certified
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Transit Operator
York Region Transit(TOK)
01.2024 - Current
Post Graduate - Project Management
St.Lawerence
Post Graduate - Hospitality And Tourism Management
Niagara College
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