VIRPAL MUHAR
Winnipeg,Canada
Summary
I consider myself hard working, determined, innovative. I am multilingual. I have knowledge and qualification to complete the duties in a timely fashion. I bring positive attitude, interest and willingness to learn. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SECURITY GUARD
SRG Security Resource Group
01.2024 - Current
- Interacted assertively but non-confrontationally with diverse individuals
- Responded quickly to incidents, assessing security concerns
- Conducted thorough building and grounds patrols
- Enforced company rules, policies, and regulations, maintaining order
- Demonstrated calm, assertive problem-solving during stressful situations
- Recorded observations, interviewed witnesses, and submitted detailed.
- Responded quickly to emergency situations to assess and deflect issues.
- Maintained safe environment for staff and visitors through proactive surveillance and communication.
DISPATCH AND LOAD BROKERAGE
RAI DISPATCH
01.2024 - Current
- Provided exceptional customer service, addressing inquiries promptly and professionally at all times.
- Answered phone calls and responded to customer emails.
- Improved fleet maintenance scheduling by developing proactive strategies based on vehicle usage patterns.
- Developed strong relationships with drivers, fostering a positive work environment and efficient team collaboration.
- Optimized route planning for increased delivery success rates through meticulous attention to detail.
- Created a safe working environment through strict adherence to safety guidelines within the dispatch area.
- Collaborated with suppliers for better pricing negotiations resulting in cost savings without compromising quality or service standards.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Organized paperwork and explained individual job parameters for each assignment.
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
SENIOR COUNTROOM CASHIER
Club Regent Casino
12.2023 - Current
- Managed large sums of cash in a secure environment, ensuring accuracy and adherence to casino policies and procedures
- Oversaw the countroom operations, including assigning tasks to team members, monitoring workflow, and ensuring all tasks were completed accurately and efficiently
- Provided guidance and support to countroom staff, fostering a positive and productive work environment
- Developed and implemented efficient countroom procedures to streamline operations and minimize errors
- Prepared detailed reports on cash counts and discrepancies, maintaining accurate records for audit purposes.
CALL CENTER IN HGS
11.2023 - 03.2024
- Providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities
- Informs clients by explaining procedures; answering questions; providing information.
MANAGER
McDonalds Selkirk
06.2020 - 03.2023
- Leading Team and assigning them duties and working hours
- Attending Immigration Calls for verification of status
- Giving orientation training to new comers
- Managing Payrolls
- Working on drive through timers
- Managing food storage.
SUPERVISOR
Tim Hortons Brampton
10.2018 - 10.2019
- Conducting walk ins and offering them services
- Supporting production team for drive through
- Taking order as well excellent customer service to all guests work to achieve goals
- Conducts regular restaurant walk thru to ensure cleanliness and operational success
- Conduct regular workplace inspections and accountable to maintain always fresh &food safety standards and waste levels
- Managing workplace inspection.
Education
Skills
- I know English, Hindi, Punjabi
- I know about computer windows: Good user of MS Word, Power Point, Tally
- Security camera monitoring
- Patrolling
- Workplace Safety
- Security Protocols
- Emergency Response
- Incident Reporting
- CCTV Monitoring
- Security procedures knowledge
- Access Control
- First Aid Certified
- Dispatch
Languages
English
Full Professional
Certification
- Licensed security guard
- Trucking dispatch and load brokerage specialist, Rai Dispatch Training inc.
- Cannabis Retail certification , Smart choices
Timeline
SECURITY GUARD
SRG Security Resource Group
01.2024 - Current
DISPATCH AND LOAD BROKERAGE
RAI DISPATCH
01.2024 - Current
SENIOR COUNTROOM CASHIER
Club Regent Casino
12.2023 - Current
CALL CENTER IN HGS
11.2023 - 03.2024
MANAGER
McDonalds Selkirk
06.2020 - 03.2023
SUPERVISOR
Tim Hortons Brampton
10.2018 - 10.2019
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