Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

VIRGINIA DELEEUW

MERRITT,BC

Summary

Dynamic customer service professional with a proven track record at CIBC, excelling in relationship building and active listening. Recognized for enhancing service delivery and training new staff, I leverage my problem-solving skills to resolve inquiries effectively, ensuring high customer satisfaction and loyalty. Committed to operational excellence and team collaboration.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

CIBC
Merritt, BC
12.2020 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed account transactions, ensuring accuracy and compliance with company policies.
  • Collaborated with team members to streamline processes and enhance service delivery.
  • Trained new employees on customer service protocols and system navigation.

Cashier Supervisor

Extra Foods
Merritt, BC
04.2018 - 07.2021
  • Supervised daily cash operations, ensuring accuracy in transactions and adherence to company policies.
  • Trained and mentored new cashiers on effective customer service techniques and operational procedures.
  • Implemented process improvements that enhanced checkout efficiency and reduced customer wait times.
  • Resolved customer inquiries and complaints, maintaining high levels of satisfaction and loyalty.
  • Quickly and accurately counted drawers at start and end of each shift.

Bartender

ABERDEEN INN
Merritt, BC
09.2006 - 09.2015
  • Managed bar inventory, ensuring optimal stock levels and minimizing waste.
  • Trained new bartenders on mixology techniques and customer service standards.
  • Implemented best practices for cleanliness and organization to maintain a safe working environment.
  • Provided exceptional customer service by engaging with patrons and addressing their needs promptly.

Education

High School Diploma -

LANGLEY SECONDARY SCHOOL
Langley, BC
06-1987

Skills

  • Customer service
  • Active listening
  • Relationship building

Languages

English
Full Professional

Timeline

Customer Service Representative

CIBC
12.2020 - Current

Cashier Supervisor

Extra Foods
04.2018 - 07.2021

Bartender

ABERDEEN INN
09.2006 - 09.2015

High School Diploma -

LANGLEY SECONDARY SCHOOL
VIRGINIA DELEEUW