Hi, I’m
Viraj Patel
Wilmot,NS
Summary
Clever IT Support Specialist develops innovative solutions to unforeseen issues. Competent systems manager for single or multi-site installations. Maintains optimal security through hands-on management of all hardware and software assets.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
4
years of professional experience
Work History
Bell Greenwood, NS
Customer Sales Representative
12.2021 - Current
Job overview
- Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
- Emphasized product specifications to meet customer needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Responded to customer calls and emails to answer questions about products and services
Rhino TechHalifax, NS
IT Support Specialist
12.2020 - 12.2021
Job overview
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Answered questions and provided information to customers about new software or hardware.
- Configured hardware and granted system permissions to new employees.
BoulartMontreal, QC
Machine Operator
01.2020 - 12.2020
Job overview
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Manually set up machinery, lathes and grinders.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Maintained equipment performance by lubricating and cleaning components.
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations
Innovative iteration Surat, Gujarat
IOS Developer
06.2017 - 03.2019
Job overview
- Worked with quality assurance team to confirm app compatibility with analogous solutions on other platforms.
- Researched and selected APIs for integration into development projects.
- Complied with Apple App Store guidelines to provide rapid approval and deployment to retail channels.
- Applied Agile software development methodology to elevate final products and streamline development efforts.
- Translated basic design plans into full iOS app frameworks, delegating project components to appropriate team members.
- Designed user experience frameworks applicable to fit both iPad and iPhone screens.
Education
Matrix CollegeMontreal, QC
Post-Degree Certificate from Computer Software Testing
12.2020
Sault College of Applied Arts And TechnologySault Ste. Marie, ON
Post-Degree Certificate from Project Management
12.2019
Veer Narmad South Gujarat UniversitySurat, Gujarat, India
Master of Science from Computer Science And Information Technology
05.2017
Veer Narmad South Gujarat UniversitySurat, Gujarat, India.
Bachelor of Science from Computer Science And Information Technology
06.2015
Skills
- Upselling and cross-selling
- SalesForce
- Product knowledge
- Khameleon
- Networking
- Computer Diagnostics
- Service Schedule Coordination
- Microsoft Windows and Office
- Software Evaluation
- Technical Troubleshooting
- Device Installation
- Database Management
- It Support
Timeline
Customer Sales Representative
Bell
12.2021 - Current
IT Support Specialist
Rhino Tech
12.2020 - 12.2021
Machine Operator
Boulart
01.2020 - 12.2020
IOS Developer
Innovative iteration
06.2017 - 03.2019
Matrix College
Post-Degree Certificate from Computer Software Testing
Sault College of Applied Arts And Technology
Post-Degree Certificate from Project Management
Veer Narmad South Gujarat University
Master of Science from Computer Science And Information Technology
Veer Narmad South Gujarat University
Bachelor of Science from Computer Science And Information Technology
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