Violetta Bahna
St. John's,NL
Summary
Highly-qualified Housekeeping Supervisor offering 7years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
6
6
years of professional experience
Work History
Room Attendant
Hampton Inn & Suites By Hilton
Saint Johns, NL
05.2024 - Current
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
GOLD Room Attendant
Fairmont Chateau Lake Louise
09.2022 - 10.2023
- Anticipated needs of VIP clientele by consistently staying updated on preferences and requirements.
- Contributed to hotel''s positive reputation through exceptional customer service and genuine hospitality.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Streamlined check-in/check-out processes for VIP guests by collaboratively working with front desk team.
Housekeeping Manager
LV Cleaning
Kraków
06.2021 - 07.2022
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Supervisor
DADA
Kraków
12.2018 - 05.2021
- Housekeeping in common areas, guest rooms and assistance in other departments of the hotel.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
Education
Unfinished Higher Education - International Relations, Consulate
Jagiellonian University
Kraków2022
Complete Secondary Education - History And Law
Legal Lyceum
Odessa2016
Skills
- Customer service-focused
- Guest Relations
- Task assignment
- Housekeeping knowledge
- Ordering cleaning supplies
- Training and mentoring
- Health and safety compliance
- Team Guidance and Motivation
- Teamwork
- Stress Tolerance
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Polish
Native or Bilingual
Russian
Native or Bilingual
Timeline
Room Attendant
Hampton Inn & Suites By Hilton
05.2024 - Current
GOLD Room Attendant
Fairmont Chateau Lake Louise
09.2022 - 10.2023
Housekeeping Manager
LV Cleaning
06.2021 - 07.2022
Housekeeping Supervisor
DADA
12.2018 - 05.2021
Unfinished Higher Education - International Relations, Consulate
Jagiellonian University
Complete Secondary Education - History And Law
Legal Lyceum