Nirmala Budhathoki
Vancouver,BC
Summary
Accomplished Room Attendant with a proven track record at Rosedale on Robson Suite Hotel, enhancing customer satisfaction through exceptional service and maintaining rigorous quality standards. Skilled in room occupancy verification and fluent in multiple languages, I excel in customer-focused environments and adeptly handle diverse tasks with proficiency in Microsoft Office Suite.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Room Attendant
Rosedale on Robson Suit Hotel
Vancouver, British Columbia
01.2022 - Current
- Ensured that all appliances were in proper working order by testing them regularly.
- Cleaned and returned vacant rooms to occupant-ready status.
- Reported damage or theft of hotel property to management.
- Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
- Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Banquet Server
Staffs Grabs
Vancouver, British Columbia
10.2021 - 12.2022
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Served beverages and appetizers to guests in an efficient manner.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Set up stations for serving meals according to established guidelines.
Education
Associate of Arts - Communications
University Canada West
Vancouver, BC10-2024
Skills
- Room occupancy verification
- Training and mentoring
- Document control
- Customer service-focused
- Proficient in Excel, Word, Outlook etc
- Fluent in English, Hindi and Nepali languages
Certification
- WHIMS 2015
References
References available upon request.
Timeline
Room Attendant
Rosedale on Robson Suit Hotel
01.2022 - Current
Banquet Server
Staffs Grabs
10.2021 - 12.2022
Associate of Arts - Communications
University Canada West
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