Violet Wilson
Customer Care Advisor
Toronto,ON
Summary
Dedicated Digital Marketing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Customer Care Associate
Bank Of Nova Scotia
02.2021 - Current
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
- Documented caller information in delivery system to initiate standard responses based on particular needs.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Created knowledge-base articles and content to share new information with team members.
- Maintained good call control to quickly uncover questions and keep call times low.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
Retention Specialist
S & P Data
09.2020 - 12.2020
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Evaluated current customer retention strategies and recommended improvements.
Senior Talent Acquisition Specialist
Innate Metrics Business Insights LLP
08.2019 - 12.2020
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
Sales and Marketing Specialist
Amazon Market Place - B2B
11.2017 - 08.2019
- Implemented marketing strategies to generate leads and increase sales revenue.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Created and maintained customer databases to facilitate customer segmentation.
- Researched competitor marketing trends and prices using data analysis.
- Implemented advertising campaigns and prepared promotional materials.
- Monitored and reported on sales performance metrics to inform decision making.
Relationship Executive
Serco Group Of Companies
09.2016 - 06.2017
- Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
- Developed and executed targeted relationship and account development strategy.
Recruitment Consultant
CareerNet Technologies Pvt. Ltd
11.2012 - 09.2016
- Operated and maintained applicant tracking and candidate management systems.
- Hired employees and initiated new hire paperwork process.
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
Education
Diploma - Digital Marketing
York University
Toronto, ON08.2021
MBA - Human Resource Management
Sikkim Manipal University
India03.2015
BBA - Commerce And Business Administration
Jyoti Nivas College Autonomous
India04.2012
Skills
- Microsoft Office
- Product LifeCycle Management
- Administering Social Media Accounts
- Customer Insight
- Paid Searches
- Strategic Planning
- Social Media Content Creation
- Complex Problem-Solving
- Communications Programs
- Customer Engagement Strategies
- Digital Content Development
- Customer Buying Habits
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Customer Care Associate
Bank Of Nova Scotia
02.2021 - Current
Retention Specialist
S & P Data
09.2020 - 12.2020
Senior Talent Acquisition Specialist
Innate Metrics Business Insights LLP
08.2019 - 12.2020
Sales and Marketing Specialist
Amazon Market Place - B2B
11.2017 - 08.2019
Relationship Executive
Serco Group Of Companies
09.2016 - 06.2017
Recruitment Consultant
CareerNet Technologies Pvt. Ltd
11.2012 - 09.2016
Diploma - Digital Marketing
York University
MBA - Human Resource Management
Sikkim Manipal University
BBA - Commerce And Business Administration
Jyoti Nivas College Autonomous
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