Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Muhammed Shemeermon

Thunder Bay,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Motivated to maintain customer satisfaction and contribute to company success. Adept at managing budgets, payroll, invoicing and general accounting functions. Possess a comprehensive understanding of all aspects of Accounting and financial planning. A dedicated leader with the ability to lead effective team in attaining profit improvement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Care Associate

Leons Furniture ltd
05.2021 - Current
  • Provided exceptional customer service, addressing inquiries and concerns via email, chat, and phone.
  • Assisted customers with payment information, billing adjustments, and refunds.
  • Collaborated with team members to resolve complex customer inquiries and issues.
  • Handled customer issues related to warranties.

Assistant Store Manager

Al Aswaq hypermarket (R.A.K.NATIONAL MARKET)
09.2015 - 04.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Approved regular payroll submissions for employees.

Accountant

Al Aswaq, RAK National Markets
04.2014 - 09.2015
  • Developed and managed the annual budget, collaborating with department heads to align financial goals and strategies with business objectives.
  • Manage and process invoices, ensuring timely payment to suppliers and vendors. Verify the accuracy of invoices and resolve any discrepancies.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.

Junior Accountant

Madhyamam Daily
04.2013 - 04.2014
  • Gathered financial information, prepared documents, and closed books.
  • Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
  • Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
  • Partnered with auditors on annual audits and realized compliance with governmental tax guidelines.

Education

Bachelor of Commerce - Commerce And Business Administration

S V R N S S COLLEGE VAZHOOR
KOTTAYAM
03.2012

Skills

  • Microsoft Office Suite
  • SAP and ERP system
  • Invoice Preparation and Processing
  • POS Inventory System Operation
  • Inventory Control
  • Billing Adjustments and Refunds
  • Accounts Payable and Receivable
  • Customer Relationship Management
  • Budgeting and Forecasting
  • Document and Records Management

    • Computer skills

  • System application products (SAP)
  • Ivend pos
  • Tallyerp 9 (Accounting Software)
  • Microsoft office
  • Microsoft office outlook
  • Pos plus

Certification

  • JHSC- Joint Health and Safety Certification

Timeline

Customer Care Associate

Leons Furniture ltd
05.2021 - Current

Assistant Store Manager

Al Aswaq hypermarket (R.A.K.NATIONAL MARKET)
09.2015 - 04.2020

Accountant

Al Aswaq, RAK National Markets
04.2014 - 09.2015

Junior Accountant

Madhyamam Daily
04.2013 - 04.2014

Bachelor of Commerce - Commerce And Business Administration

S V R N S S COLLEGE VAZHOOR

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Muhammed Shemeermon