Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Generic

ONONIJAH Madudu

Thunderbay,Ontario

Summary

  • Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
  • Hardworking Office Automation Clerk holding experience in providing efficient office operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills.

Overview

8
8
years of professional experience

Work History

Customer Care Associate

Thunder Bay Country Market
Thunder Bay, ON
08.2020 - Current
  • Fielded inquiries via email, chat, and text to offer immediate assistance with customers' needs.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Coordinated timely solutions to guests' issues by coordinating proactively with the operations team.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.

Manager

Becky Fabric Land
Benin City, Edo State, Nigeria
02.2017 - 02.2019
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
  • Recorded inventory sales into the organization's weekly income report.
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
  • Directed staff and managed annual capital budget.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Evaluated report data to proactively adjust and enhance operations.
  • Raised performance in areas of sales, management, and operations by identifying and targeting areas in need of improvement.
  • Approved regular payroll submissions for employees.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Conducted monthly inventories of raw materials and components on the work floor.
  • Onboarded new employees with training and new hire documentation.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.

Bakery Worker

J Girl Bakery
Effurun, Delta State, Nigeria
01.2014 - 06.2018
  • Decorated and merchandised quality bakery goods to build a business reputation and revenue base.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
  • Monitored counter and display inventory by replacing stock and requesting new products from the kitchen to keep areas well-stocked for maximum sales.
  • Mixed dough, scaled bread and cakes, fried doughnuts, and performed baking duties.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Assisted customers with signing up for store loyalty programs and provide details about key benefits.

Education

Bachelor of Science - Computer Science

Lakehead University
Thunder Bay, ON
04.2022

Basic Training Diploma - Catering And Hotel Managment

Nigerian Opportunities Industrialization Center
Nigeria, Delta State
12.2013

Diploma - Catering Craft Practice

National Business And Technical Examinations Board
Nigeria, Delta State
12.2012

West African Examination Counsel - Sciences

Challenge International School
06.2010

Skills

  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Multitasking
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Creative Problem Solving
  • Data Entry
  • Understanding Customer Needs
  • Positive Personality
  • Verbal and Written Communication
  • Strong Analytical and Problem Solving Skills
  • Document and Records Management
  • Invoice Preparation and Processing
  • Team-Oriented and Cooperative
  • Promoting Brand and Company Identity
  • Multi-Line Phone Systems
  • Computer Proficiency
  • Time Management
  • Inbound and Outbound Calling
  • Cultural Awareness and Sensitivity
  • Patient and Empathetic
  • Administrative and Office Support
  • Microsoft Office Suite
  • Excellent Attention to Detail
  • Editing and proofreading

Accomplishments

  • Resolv
  • Supervised a team of 10 staff members.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Care Associate

Thunder Bay Country Market
08.2020 - Current

Manager

Becky Fabric Land
02.2017 - 02.2019

Bakery Worker

J Girl Bakery
01.2014 - 06.2018

Bachelor of Science - Computer Science

Lakehead University

Basic Training Diploma - Catering And Hotel Managment

Nigerian Opportunities Industrialization Center

Diploma - Catering Craft Practice

National Business And Technical Examinations Board

West African Examination Counsel - Sciences

Challenge International School

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ONONIJAH Madudu