Violet P Lewis MSW
Miami,FL
Summary
Dedicated and skilled professional with a robust background in social work, complemented by extensive leadership experience in customer service management and nonprofit organization development. Proven expertise in strategic planning, conflict resolution, team leadership, and community engagement. Committed to fostering positive environments and delivering impactful programs that enhance community well-being, particularly among youth and families.
Strong focus on team collaboration and achieving results, adapting to changing needs. Demonstrated expertise in strategic planning and team leadership.
Overview
27
27
years of professional experience
Work History
Executive Director
Lennox Lewis League of Champions Foundation Incorporated
03.2013 - Current
- Provide strategic leadership and vision to ensure the organization achieves its mission and goals while focusing on youth and community development
- Oversee all aspects of the organization's operations, programs, fundraising, and community engagement efforts, with a strong emphasis on working with teenagers and families
- Develop and implement strategic plans for summer and after-school programming that align with the organization's mission and goals
- Lead and support fundraising efforts, including donor cultivation and special events, to sustain and grow the organization's financial resources
- Hire and manage staff, coaches, and volunteers to ensure the successful execution of summer programs in Jamaica and Canada
- Develop and maintain relationships with community organizations, schools, and other partners to promote participation in coaching, sports camps, and summer programming
- Oversee the planning and logistics of all camps, including scheduling, transportation, and facilities management
- Monitor and evaluate the effectiveness of summer and after school programming for up to 120 youth participants, ensuring continuous improvement
- Engage in strategic planning to expand programs on a global level
- Write and implement community development programs, contributing to ongoing initiatives in Jamaica and Canada through the Lennox Lewis League of Champions Foundation
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
Team Lead Manager
Verizon
01.1998 - 01.2005
- Led and managed a customer service team of 25 representatives, ensuring timely and professional responses to inquiries for Business Solutions companies
- Provided ongoing training and coaching to enhance team skills and knowledge, fostering a culture of continuous improvement
- Monitored team performance metrics and implemented strategies to boost efficiency and productivity
- Collaborated with cross-functional departments to address customer needs and ensure smooth operations
- Handled escalated customer complaints, providing effective resolutions to maintain high levels of customer satisfaction
- Delivered regular reports and updates to senior management on team performance and customer satisfaction metrics
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Master of Social Work -
Adelphi University
New York, NY05.2004
Bachelor of Arts - Psychology
St. John's University
Queens, NY05.1996
Skills
- Leadership Development
- Conflict Resolution
- Community Engagement
- Program Development
- Team Building
- Customer Service Excellence
- Program Writing and Development
- Operations management
- Staff management
- Problem-solving
- Verbal and written communication
- Negotiation
- Project management
- Visionary leadership
- Outreach programs
Accomplishments
Developed and implemented several youth and community programs that are operational internationally - Canada and Jamaica. All programs are annual programs
Brick and mortar non profit building project
Implemented engaging life skills activities for at risk youth with trained coaching team from around the world cultivating an atmosphere of learning, respect, goal setting and conflict resolution while having fun.
created several youth and community programs and initiatives that are operational internationally
Creator of Youth Community Programs and Initiatives
Operational in Canada and Jamaica
- Developed and implemented several youth-oriented programs focused on life skills and behavior modification for at-risk communities, promoting personal growth and resilience among participants.
- EmpowerHER: Girls Edition (Canada & Jamaica)
A weeklong workshop dedicated to empowering young girls aged 12 to 17. This program emphasizes mental health awareness, goal setting, establishing boundaries, and fostering respect for oneself and others.
- Families in Action Community Outreach Program (Jamaica)
This initiative encourages families to engage in bonding activities at the community center, enhancing communication between parents and children. Participants learn to better relate to family members in a fun, supportive environment that includes group activities and fitness-based sessions.
- Summer Programs (Canada, Jamaica)
Designed to integrate recreational athletics with life skills training, these programs provide youth with coaching on conflict resolution, communication skills, and teamwork. Participants engage in various sports while also learning essential skills that contribute to their overall development.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Websites
Timeline
Executive Director
Lennox Lewis League of Champions Foundation Incorporated
03.2013 - Current
Team Lead Manager
Verizon
01.1998 - 01.2005
Master of Social Work -
Adelphi University
Bachelor of Arts - Psychology
St. John's University
Similar Profiles
Landon LewisLandon Lewis
Camp Counsellor/ Photographer at Lennox Lewis League of Champions FoundationCamp Counsellor/ Photographer at Lennox Lewis League of Champions Foundation
LEMUEL RIVERA LOPEZLEMUEL RIVERA LOPEZ
Co-Manager at Champions Youth Soccer LeagueCo-Manager at Champions Youth Soccer League
Emma OrridgeEmma Orridge
Scorekeeper at Carolina Champions LeagueScorekeeper at Carolina Champions League