VIOLET MAK
Los Angeles
Summary
Ambitious accountatn with proven expertise in account reconciliation, payroll and expense tracking. Update accounts, and produce reports to keep records accurate, and support strategic planning. Experienced in all administrative areas and accounting management principles.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
Self Employed Services
Los Angeles
11.2024 - Current
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Provided excellent customer service by helping customers locate items they were looking for.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Greeted customers and provided friendly customer service.
- Complied with all health and safety regulations while performing job duties.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
Art Teacher
Fun Art
Los Angeles
01.2020 - 05.2024
- Motivated and coached students of varying levels to play songs and jingles.
- Managed thespian society operations with students to promote creativity and individual thought.
- Organized annual student art exhibitions, showcasing the talents and progress of students.
- Created positive educational climate to promote student learning.
- Led field trips to museums and galleries, enriching students' understanding of art history and contemporary practices.
- Maintained accurate records of student grades and attendance.
- Maintained up-to-date knowledge of art education standards and new teaching methodologies.
- Advised the school's art club, providing additional opportunities for students to explore their creativity.
Accountant Assistant
Elemaze Productions
Los Angeles
01.2015 - 08.2020
- Provided support to the Accounting Manager as needed.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Coordinated timely payments from vendors, clients, and account holders.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Reconciled bank statements by comparing statements with general ledger entries.
Caregiver
IHHS
Los Angles
05.2009 - 05.2014
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support to clients during difficult times.
- Accompanied clients to social events such as movies or plays.
Accountant
Shadkor
Los Angeles
02.2010 - 03.2014
- Made daily operational decisions such as overseeing purchasing and inventory management.
- Guided employees through routine and complex administrative situations.
- Created detailed financial models and analytical tools to facilitate variance analysis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately.
- Completed routine maintenance and repair.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Administrator
Safekeep
Los Angeles
06.2008 - 01.2010
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Provided technical assistance with computer hardware and software issues when needed.
Education
Associate of Arts - Accounting
Glendale Community College
Glendale, CA01.2019
Skills
- Data collection and sampling
- Account evaluation
- Collections and invoice processing
- Month-end documentation
- Payroll processing
- Bookkeeping operations
Phone
home, 818-854-5338
Languages
- English fluent
- Armenian fluent
- Farsi fluent
Timeline
Customer Service Cashier
Self Employed Services
11.2024 - Current
Art Teacher
Fun Art
01.2020 - 05.2024
Accountant Assistant
Elemaze Productions
01.2015 - 08.2020
Accountant
Shadkor
02.2010 - 03.2014
Caregiver
IHHS
05.2009 - 05.2014
Administrator
Safekeep
06.2008 - 01.2010
Associate of Arts - Accounting
Glendale Community College