Diligent Accountant Cum Financial Analyst with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with area of accounts payable and receivable and adaptable to new processes and procedures. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Cum Customer Service Specialist
Fresh St.Market
Vancouver, British Columbia
03.2023 - Current
Performing Cash Transactions and handling customers
Resolve customer complaints, guide them and provide relevant information
Performing cash management duties and reporting to Manager
Issue receipts and refund process
Maintaining neat and clean checkout areas.
Shift Manager Cum Accountant
Tandoori Oven Restaurant
Vancouver, BC
10.2021 - 02.2023
Managing shifts of all employees
Assigning tasks for employees to complete during shift
Promoting specials, products, and services
Reporting on daily operations, sales, and any problems that emerge
Compliance with and enforcement of corporate or industry regulations and procedures
Implementing employee training curriculum
Managing stock, anticipating needs, and making orders when necessary
Delegating additional responsibilities during busy hours
Managed daily cash intake by counting out registers and tabulating profits.
Helped employees accomplish tasks during peak periods.
Communicated with other shift managers to facilitate continuum of customer service.
Upheld company standards and compliance requirements for operations.
Coached employees on interactions with customers to drive exceptional service.
Documented receipts, employee hours and inventory movement.
Coordinated shift workers for inventory receiving, auditing and restocking.
Reviewed financial statements to meet targets during shift.
Junior Accountant Cum Finance Executive
Home Credit India
moti nagar, New Delhi, INDIA
03.2020 - 05.2021
Recover financial loans given by Home Credit India from all bankrupt customers
Analyze all documents of customers and contact their trustees and Attorneys of all customers and try to recover all money before the case closes for bankruptcy
Maintained all records and kept them organized for all clients
Bargaining for a certain amount of loan with trustees of customers
Sending legal proposals in court for non-recoverable funds.
Accepted and submitted payments, updated account information and produced receipts.
Managed company-wide budgets, payroll, accounting and other financial operations.
Created and implemented best practices to standardize internal processes and procedures.
Oversaw monthly, quarterly and annual financial reporting while developing annual operational budget and 5 year projections.
Analyzed operational processes and implemented continuous improvement initiatives to promote profitability and efficiency.
Prepared financial forecasts to support fiscal planning and management.
Supported company growth objectives by developing solid financial plans.
Formulated and delivered financial and budget reports for investors, partners and stakeholders.
Prepared accounts and conducted audits according to regulatory requirements.
Developed systems to protect company assets and report accurate financial results.
Oversaw requisition and procurement processes to guide purchasing decisions.
Coordinated financial statement reviews to coordinate variance reporting, analysis of year-to-date and forecast performance against expectations.
Telecommunication Sales Representative Leader
Vodafone Idea, Tughlakabad Extn
New Delhi, INDIA
02.2019 - 02.2020
Analyse market circumstances, competition activity, and rising market and trend awareness
Create sales pitches, proposals, or other materials that highlight the advantages of using an item or service
Consult with customers after their purchase to address issues and deliver continued assistance
Create and manage sales contracts, and keep track of customer information
To achieve the company's goals, create, implement, and report on marketing plans and sales techniques
Build market position by locating, developing, defining, negotiating, and closing business relationships.
Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Answered customers' questions and addressed problems and complaints in person and via phone.
Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Education
Master Of Business Administration -
12.2022
Bachelor of Arts( Hons) - Arabic Language
Jawaharlal Nehru University
12.2020
Skills
Teamwork management
Goal oriented
Quick Learner
Ability to work in dynamic environments
Leadership And Management
Operational Challenges
Professionalism and Integrity
Computer Skills (CRM, MS Office Suite,Tableau)
Organization and Time Management
Customer Satisfaction and Retention
Solid Understanding of Financial Products and Services
Complaince and Ethics
Networking And Prospecting
Communication and Relationship Building
Sales and Persuasion Skills
Reports Reconciliation
Verbal and Written Communication
Payroll Operations
Bookkeeping Operations
Microsoft Excel
Account Reconciliation
Expense Account Management
Accounts Payable and Receivable
Accounts Receivable
Collections and Invoice Processing
MS Office
Data Processing
Month-End Documentation
Data Collection and Sampling
Payment Processing
Account Evaluation
Invoicing and Billing
Business Correspondence
Financial Assessment
Financial Management
Discrepancy Research
Payment Tracking Systems
Budget Forecasting
General Ledger Entries
Expense Reports
Claims Management
Regulatory Compliance
Operations Management
Opening and Closing Procedures
Decision-Making
Team Building
Documentation and Reporting
Tech-Savvy
Team Development
Schedule Management
Inventory Controls
Staff Training and Onboarding
Cash Handling
Inventory Control
Staff Development
Delegating Work
Safety Compliance
Handling Customer Complaints
Process Improvements
Finance
Document Coordination
Bookkeeping
Microsoft Word Proficiency
Customer Relationship Development
Sales and Promotions
Product Knowledge
POS System Operation
Retail Merchandising
Financial Overage Analysis
Account Management
Business Development
Strategic Planning
Project Management
ERP Accounting
Expense and Revenue Analysis
Languages
English, Arabic, Japanese, Turkish
Languages
English
Full Professional
Arabic
Professional
Japanese
Limited
Turkish
Elementary
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
Certification
Micro-Credential Financial Accounting Training -2021
Director, Arts Administrator, Surtitles at Vancouver Opera & Other CompaniesDirector, Arts Administrator, Surtitles at Vancouver Opera & Other Companies