Summary
Overview
Work History
Education
Skills
Websites
Availability
Timeline
Generic

VINU KANAMPURAM JOHN

Cambridge,Canada

Summary

Dynamic IT professional with over 10 years of experience in IT Support Specialist, Application, and Desktop Support in IT solutions, passionate about enhancing operational efficiency through technology. Currently holding a work permit in Canada, I am seeking a challenging role as an IT Support Specialist where I can leverage my extensive expertise in IT system analysis, system implementation, and technical support to drive innovative solutions. I excel at collaborating with cross-functional teams to translate complex business needs into effective technical strategies, ensuring seamless integration, and user satisfaction.

Overview

15
15
years of professional experience

Work History

IT OFFICER

BURJEEL MEDICAL CENTRE
Muscat, Oman
12.2019 - 08.2024
  • Company Overview: https://www.bmcoman.com/
  • Led the implementation of healthcare IT solutions, integrating clinical, financial, and administrative processes of HIS system.
  • Managed IT operations, providing technical guidance, support, and supervision of information systems.
  • Ensured timely resolution of IT issues while adhering to ITIL best practices.
  • Escalated complex incidents to higher-level support teams, maintaining SLAs (Service Level Agreements).
  • Coordinated end-to-end software lifecycle activities, including system analysis, development, testing, and deployment using onsite/offshore delivery models.
  • Provided post-implementation support, including system validation, gap analysis, and patch testing.
  • Experience in a helpdesk or support role, handling ticketing systems, and providing Level 1 IT support.
  • Hands-on experience configuring and deploying Windows-based computers in a business environment.
  • Experience assigning users and computers to groups within Active Directory.
  • Experience maintaining an inventory of IT equipment and documenting IT procedures.
  • Previous involvement in onboarding tasks, such as setting up new employee credentials and workstations.
  • Https://www.bmcoman.com/

APPLICATION ANALYST

Rajagiri Hospital
Aluva, India
05.2015 - 11.2019
  • Company Overview: https://www.rajagirihospital.com/
  • Spearheaded the implementation and support of certified Hospital Information Systems (HIS).
  • Collaborated with cross-functional teams to gather requirements, perform system studies, and lead software rollouts across multiple healthcare facilities.
  • Provided ongoing Level 1 and Level 2 support for users and ensured compliance with healthcare standards.
  • Https://www.rajagirihospital.com/

WEBSITE ADMINISTRATOR

Kerala Labour Movement
Ernakulam, India
01.2010 - 10.2011
  • Managed website operations and administrative tasks, ensuring the smooth functioning of the organization's online presence.
  • Assisted in developing and maintaining the organization's internal IT infrastructure, ensuring smooth operations and minimal downtime for critical systems.

Education

Master of Computer Applications -

SCMS COLLEGE OF ENGINEERING & TECHNOLOGY
Karukutty, Kerala, India
01.2014

Bachelor of Computer Applications -

UC COLLEGE
Aluva, Kerala, India
01.2009

Skills

  • Healthcare IT expertise
  • Technical support
  • IT tools proficiency
  • Leadership and communication
  • Documentation and training
  • Project management
  • System analysis
  • Quality assurance standards
  • End-user support
  • Hardware and software troubleshooting
  • Operating systems knowledge
  • Laptop configuration and deployment
  • Security management
  • Remote technical support
  • User access management
  • Software administration
  • Network and VPN setup
  • Incident documentation
  • Windows IT infrastructure proficiency
  • Active Directory familiarity
  • Cloud environment knowledge
  • Microsoft Office Suite expertise
  • Analytical skills
  • Effective communication
  • IT procedure documentation
  • ITIL best practices
  • Inventory management
  • Software development lifecycle
  • Incident escalation
  • Active Directory management
  • Healthcare IT solutions
  • IT budgeting
  • Application support
  • Operating system management

Availability

Willing to work across all shifts, including days, nights, and weekends as per the requirements. Note: Currently holding a valid work permit in Canada and available for immediate employment. Also willing to relocate.

Timeline

IT OFFICER

BURJEEL MEDICAL CENTRE
12.2019 - 08.2024

APPLICATION ANALYST

Rajagiri Hospital
05.2015 - 11.2019

WEBSITE ADMINISTRATOR

Kerala Labour Movement
01.2010 - 10.2011

Master of Computer Applications -

SCMS COLLEGE OF ENGINEERING & TECHNOLOGY

Bachelor of Computer Applications -

UC COLLEGE

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