Ebuka Oranusi
Los Angeles,CA
Summary
Quality-driven and self-motivated individual with a superior work ethic and diligent nature seeking a challenging career in information systems environment where I could add my knowledge and skills for the better productivity of the organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Dedicated professional currently providing technical support in a 1000+ user environment. Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Troubleshoot, resolve, and document user help requests for desktop, laptop, mobile, network and peripheral problems.
Overview
6
6
years of professional experience
Work History
Business System Analyst
Regal Medical Group
01.2022 - Current
- Analyze and review programmed Health Plan and company built letter templates in Access Express system before publishing letters in the production systems
- Provide customer service on via phone for internal and external contacts
- Perform as a backup resource, supporting the company’s intranet and internet applications
- Develop and foster customer satisfaction focused and service mentality within department to strengthen and build relationships with Heritage Provider Network and other Regal Medical Group regions and departments and communicates a balanced view of Information Systems importance in relation to other departments and business functions
- Develops and provides analysis to support research and development of IS initiatives
- Develop supporting documentation including training material with support of other IS staff
- Acts as subject matter expert for development projects
- Helped deploy system enhancements to improve field operations.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Multimedia Design and Development
All Nations Living Fountains Church
08.2017 - Current
- I, along with my team, integrate multiple forms of media to accomplish many projects set forth by our church
- Design and create flyers for major events and socials using Photoshop
- Set up and install operating systems on both Mac and PC platforms
- Record and edit video/audio for major events and socials held at our church
- Promote success of at-risk students through mentorship and guidance.
IT Business Analyst Intern
Monarch Landscape Companies
06.2021 - 01.2022
- Contributed to and assisted in driving the continuous process improvement initiatives to meet business needs
- Loaded and tested data for the improvement in the company’s ERP system IFS
- Assisted in coordinating and developing documentation to enable implementation and turnover of different systems processes
- Gather data and analyze problems and determine IT solutions
- Identified and resolved project issues
- Prepared business overview reports for clients.
- Gathered and documented requirements for projects.
- Created data models to support decision-making processes.
IT Support Analyst
Chrome River Technologies
09.2020 - 02.2021
- Assisted in the implementation team for rollout of OneLogin and Okta integration and was the point of escalation for support during Integration
- Authored IT support knowledge-based articles and conducted training for IT support team
- Assisted in streamlining imaging machines for new onboardings
- Consistently maintained high standards of friendly customer service during high volume and fast paced operations
- Package and shipped equipment to outsource vendor or other locations when needed.
- Skilled at working independently and collaboratively in team environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Collaborated with upper management to drive strategy and implement new processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
IT Intern
Monarch Landscape Companies
03.2019 - 06.2020
- Responsible for supporting 500+ users with L1 Remote IT support with first level support providing escalated technical assistance with hardware and software
- Consistently maintained high standards of friendly customer service during high volume and fast paced operations
- Assisted in the implementation team for rollout of Office 365 MFA and was the point of escalation for VIP support during the MFA rollout
- Was a part of a team and effort to move from Dropbox to SharePoint which resulted in savings of $30k by consolidating from two file sharing systems to one
- Trained staff on how to use SharePoint and OneDrive during support calls
- Enrolled, Managed, and maintained 900+ mobile devices including and phones tablets using Apple Business Manager and Miradore MDM Software
- Authored IT support articles for knowledge base and conducted trainings for both internal and outsourced IT support team
- Led internal product training for the company's device management systems to train support team, end-users and new employees
- Streamlined MDM enrollment process to almost zero-touch by collaborating with vendor to understand and document the process and technology for better user experience
- Major contributor in porting 300 lines from ATT to Verizon and managing new device handouts which resulted in consolidation of mobile lines and cost savings
- Assisted with escalated tickets remotely assigned by IT Management
- Package and shipped equipment to outsource vendor or other locations when needed
- Installed and configured software and hardware.
- Supported IT department in handling technology rollout and maintenance.
Education
Bachelor of Science - Computer Information Systems
California State University - Los Angeles
Los Angeles, CA2021
Master of Science - Cybersecurity
Univeristy of Phoenix
Phoenix, AZSkills
- Operating Systems: Windows, Linux, Kali Linux, Mac OS, iOS, Android
- Knowledge of Okta, Coronet, Telzio, Zoom, Microsoft SharePoint, Office 365, G-Suite, Slack, IFS, HR Bamboo
- Hardware: iPads, iMacs, tablets, Windows desktops/ laptops, printers, scanners
- Fundamental understanding of network and Internet concepts (eg, firewalls, Web browsers, TCP/IP, HTTP, etc)
- Prior experience with Languages: HTML, SQL,
- Great communication skills, both written and verbal
- End User Training
- Virus Detection, Removal & Prevention
- Technical & User Documentation
- Security, Backup & Recovery Solutions
- System Upgrades & Optimization
- Mobile Device Management (MDM) in, Mac OS, iOS, and Android
- Healthcare IT Expertise
- Healthcare Compliance
- Credentialing and Privileging
- Data Analysis
- EHR System Upgrades
- EHR Implementation
- HIPAA Compliance
Timeline
Business System Analyst
Regal Medical Group
01.2022 - Current
IT Business Analyst Intern
Monarch Landscape Companies
06.2021 - 01.2022
IT Support Analyst
Chrome River Technologies
09.2020 - 02.2021
IT Intern
Monarch Landscape Companies
03.2019 - 06.2020
Multimedia Design and Development
All Nations Living Fountains Church
08.2017 - Current
Bachelor of Science - Computer Information Systems
California State University - Los Angeles
Master of Science - Cybersecurity
Univeristy of Phoenix
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