Vinitha Winston

• Contributed to business growth by confirming customer satisfaction with service and quality.
• Tracked quality metrics such as defect rates, scrap rates and rework percentages.
• Ensure adherence to food safety and quality management throughout production, promoting 100% traceability and productivity.
• Verify the integrity of bulk materials and packaging, streamlining production and saving time.
• Validate quality checks in accordance with product specifications and quality standards.
• Implement systematic approaches to quality control and assurance across all departments.
• Conduct process improvement audits, root cause analysis, and implement corrective actions.

Project Name: EditorSuite, ProofCheck, Handbook

Application Support Role: Software engineer

Brief description: These projects is an intuitive, cloud-based proof checking platform for authors, using familiar editing and commenting tools

• Developed REST API's for publishing services to perform instant collaboration of online users
• Implemented load balancer concept to evenly distribute the load among the servers and developed an alert system to notify the unusual activity on the server
• Scheduled Cron jobs to generate reports to perform data analysis
• Authored technical documents such as design specifications and user manuals.
• Coordinated testing and validation procedures through software development lifecycle.
• Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
• Mentored junior staff members in coding best practices and problem solving techniques.
• Introduced automation tools to enhance workflow.
• Worked closely with development team members to identify and remove software bugs.

• Assists in identifying and resolving end-user PC or network-related performance issues.
• Builds or configures new hardware, installs and updates software.
• Repairs personal and/or organizational computers and servers to keep them operational.
• Creates, updates and maintains computer networks by running diagnostic programs to resolve computer problems.
• Gathers data to assess the needs of the customer and uses data to assess system or network requirements.
• Corrects or repairs problems such as incorrect settings, viruses, spyware; replaces hardware or operating systems, as required.