Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Vinisha Desai

CALGARY,AB

Summary

Dedicated professional with expertise in management, customer service, and pharmacy assistance. Strong leadership and communication skills drive team coordination and enhance client relations. Committed to maintaining compliance and confidentiality while ensuring efficient inventory control. Recognized for adaptability and proactive problem-solving in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Pharmacy Assistant

Medvite Pharmacy
, AB
06.2025 - 03.2026
  • Processed prescriptions utilizing Kroll pharmacy management software to ensure accuracy in patient profiles and medication history.
  • Prepared and organized blister packs for patients with complex medication schedules.
  • Assisted in packaging and labeling prescriptions under pharmacist supervision, ensuring compliance with regulations.
  • Managed inventory by ordering supplies, checking for expired products, and ensuring a safe work environment to support efficient pharmacy operations.
  • Provided customer service by answering inquiries, processing payments, and assisting with insurance billing to enhance patient satisfaction.
  • Maintained accurate records during refill processes to ensure compliance with pharmacy regulations and uphold patient safety.
  • Ensured confidentiality of patient information while adhering to legal and ethical pharmacy standards.

Customer Relations Manager

Gwalia Sweets and Restaurant Calgary
Calgary, Alberta
08.2024 - 06.2025
  • Cultivated relationships with regular customers to strengthen loyalty and satisfaction.
  • Managed customer inquiries and resolved complaints to improve customer retention.
  • Developed and monitored programs to enhance customer satisfaction.
  • Trained new employees on customer service protocols and company standards.
  • Coordinated staff schedules to ensure optimal service during peak hours.
  • Provided guidance on how to handle difficult customers or situations.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.

Business Development Executive

Elegrow Technology
12.2023 - 03.2024
  • Secured, retained and developed accounts to exceed yearly revenue targets
  • Utilized cold and warm calling to connect with prospects, build trust and develop business relationships
  • Implemented long-range goals for sales and marketing plans in collaboration with senior leaders to align organizational strategy.
  • Assisted in developing strategic partnerships that contributed to business growth and expanded market reach.
  • Conducted market research to identify potential clients and industry trends, informing targeted outreach efforts.
  • Maintained comprehensive knowledge of industry trends, emerging technologies, and competitors' strengths/weaknesses
  • Prepared detailed financial models forecasting account performance over agreement lifespan
  • Contacted global companies to provide detailed product information.

Sales Associate

The Source( Bell Division)
09.2023 - 11.2023
  • Achieved sales quotas through effective upselling techniques that addressed customer needs
  • Delivered personalized sales support to foster positive customer experiences and repeat business
  • Resolved customer concerns using strong communication and conflict management skills
  • Helped customers navigate the store, complete sales, and process returns
  • Secured consistent customer sales with knowledgeable, friendly support.
  • Informed customers of promotions and special offers to increase sales
  • Assisted customers with sales and service needs
  • Assisted customers in finding suitable products according to their needs
  • Guided customers in selecting appropriate products based on preferences
  • Handled issues professionally to company standards
  • Designed eye-catching displays to enhance product visibility and drive sales
  • Kept store shelves, racks, and bins presentable with resets
  • Updated inventory records regularly using store management software
  • Verified shift sales with cash count and drawer balancing
  • Maintained knowledge of current promotions, policies, and procedures.

Manager

Gwalia Sweets and Restaurant
04.2023 - 09.2023
  • Planned and executed strategies to drive business growth and enhance profitability
  • Set sales targets and developed marketing plans to achieve goals
  • Oversaw budget planning and financial management
  • Supervised and guided employees to reach company objectives
  • Monitored employee performance to identify knowledge gaps and support development
  • Cross-trained staff in secondary roles to expand operational diversity
  • Delivered excellence in guest service and quality control of operations to attain company mission
  • Oversaw execution of opening and closing procedures to the desired standard

Restaurant Team Member

Freshii
10.2022 - 11.2022
  • Collected accurate food and drink orders from patrons using POS system to ensure efficient service
  • Guided customers in menu selections and dietary preferences to improve overall dining experience
  • Described new menu items and daily specials to increase guest interest and satisfaction
  • Listened to guest needs and responded promptly for personalized service
  • Communicated professionally with customers, colleagues, and supervisors
  • Followed safety, sanitization, and food handling guidelines
  • Supported busser with table-cleaning during high-volume shifts
  • Reconciled cash tills from dining sales as part of closing duties

Education

Diploma - Pharamcy Technician

Robertson College
Calgary, Alberta
09-2025

Diploma -

Sheldon William Collegiate
Regina, SK

Skills

  • Pharmacy Dispensing Knowledge
  • Pharmacy Safety Protocols
  • Drug Inventory Control
  • Customer service
  • POS and Cash Handling Systems
  • Confidentiality and Data Handling
  • Frontline Customer Service
  • Scheduling and Shift Coordination
  • Time Management
  • Multitasking Under Pressure
  • Critical Thinking and Decision-Making
  • Workplace Safety Compliance
  • Staff Training and Development
  • Leadership and Team Supervision
  • Client Relationship Building
  • Document organization

Accomplishments

  • Actively volunteered for FROST Regina, contributing across multiple divisions including logistics, search and setup teams, hospitality, and guest coordination playing a key role in the seamless execution of one of Regina’s largest community winter festivals.
  • Spearheaded and coordinated numerous cultural events through the Gujarati Mandal of Regina, taking full responsibility for planning, program design, team leadership, and day-of execution fostering community unity and celebrating South Asian heritage.
  • Provided on-ground support in Calgary for major cultural functions, assisting with stage setup, décor, and event flow—ensuring a smooth and professional atmosphere throughout.
  • Earned a Master’s certification in Bharatanatyam, a highly respected Indian classical dance form, with over a decade of training and performances showcasing cultural artistry, discipline, and stage presence.
  • Certified Nail Technician, trained in modern nail care, hygiene protocols, and aesthetic design—combining creativity with attention to detail to deliver professional and client-centered services.

Languages

  • English
  • Hindi
  • Gujarati

Timeline

Pharmacy Assistant

Medvite Pharmacy
06.2025 - 03.2026

Customer Relations Manager

Gwalia Sweets and Restaurant Calgary
08.2024 - 06.2025

Business Development Executive

Elegrow Technology
12.2023 - 03.2024

Sales Associate

The Source( Bell Division)
09.2023 - 11.2023

Manager

Gwalia Sweets and Restaurant
04.2023 - 09.2023

Restaurant Team Member

Freshii
10.2022 - 11.2022

Diploma - Pharamcy Technician

Robertson College

Diploma -

Sheldon William Collegiate
Vinisha Desai