Vineet Singh Dhillon
Kelowna ,BC
Summary
Highly efficient Team Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Service Technician
Mr. Lube
05.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Team Member
Tim Hortons
05.2022 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Post-Baccaleurate Diploma - HR
Thompson River University
Kamloops, BCBachelors Of Business Administration - Business Administration
Shri Guru Tegh Bahadur Institute of Management And
New Delhi, India08.2020
High School - Commerce
Doon Public School
New Delhi, India07.2017
Skills
- Consultative Sales Approach
- Team player
- Customer satisfaction and retention
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Service Technician
Mr. Lube
05.2024 - Current
Team Member
Tim Hortons
05.2022 - 07.2023
Post-Baccaleurate Diploma - HR
Thompson River University
Bachelors Of Business Administration - Business Administration
Shri Guru Tegh Bahadur Institute of Management And
High School - Commerce
Doon Public School
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