Vincent Smillie
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
Work History
Emergency Telecommunications Operator
Strathcona County
01.2024 - Current
- First response to incoming 911 Emergency, Complaint, Administrative, and Enforcement Services telephone lines, obtains and distributes information, monitors radio and telephone transmissions, provides clients with advice and direction to appropriate resources, and responds to after-hours Help Phone.
- Receive, dispatch, and prepare files, as well as process complaints and inquiries.
- Perform data entry into RCMP and Enforcement Services data systems
- Add, modify, remove, distribute, and respond to CPIC requests.
- Maintain files/records and monitor building security via camera system
- Monitor and update officer status
Emergency Telecommunications Operator
Royal Canadian Mounted Police
Edmonton, Alberta
04.2001 - 01.2003
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
Senior Officer/Field Supervisor
Initial Security Services
Edmonton, Alberta
08.1991 - 04.2001
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Education
High School Diploma -
Wetaskiwin Composite High School
Wetaskiwin, AB07-1991
Skills
- Active Listening
- Prioritization
- Works Well Under Pressure
- Decision-Making
- Database Queries
- Information Gathering and Relay
- Police department procedures
- Stress Tolerance
- Information documentation
- Teamwork and Collaboration
- Situational Awareness
- Geographical knowledge
Training
- Report Exec Enforcement Services Program
- Verbal Judo
- Canadian Police Information Centre (CPIC)
- Canada Labor Code Awareness for Employees
- RCMP Harassment in The Workplace
- Law Enforcement Bicycle Association Basic Mountain Bike Officer
- RCMP Baton and OC
- Gas mask and SCBA training course through Strathcona County Fire Department
- Edmonton Police Service Cooperative Policing
- Edmonton Police Service Diversity Management
- Basic Handcuffing and Self Defense through Ketto Ryu Ju-Jitsu
- Police Safety Systems Handcuffing and Arrest Control Tactics
- Handcuffing and Arrest Tactics - Kevin George of Sentry Dog Services
- Non Violent Crisis Intervention and Prevention -International Association of Healthcare Safety and Security - Basic, Safety and Supervisory levels
- St John's First Aid and CPR - Level C
- Certified Security Officer Program
- Basic and Advanced Open Water Scuba Diving Certifications
Hobbies and Interests
I enjoy physical activities such as mountain biking, scuba diving, hiking, camping, and horseback riding. I enjoy reading, model railroading, off-roading in my Ford Raptor and most importantly spending time with family and friends.
Phone
(780)721-1854, (780)449-0181
Affiliations
- I enjoy physical activities such as mountain biking, scuba diving, hiking, camping, and horseback riding. I enjoy reading, model railroading, off-roading in my Ford Raptor and most importantly spending time with family and friends.
Timeline
Emergency Telecommunications Operator
Strathcona County
01.2024 - Current
Emergency Telecommunications Operator
Royal Canadian Mounted Police
04.2001 - 01.2003
Senior Officer/Field Supervisor
Initial Security Services
08.1991 - 04.2001
High School Diploma -
Wetaskiwin Composite High School
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