Terry Hemsworth
Halifax,NS
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every caller a positive experience.
Overview
10
10
years of professional experience
Work History
Telecommunications Operator
IWK Health Centre
Halifax, Nova Scotia
05.2015 - 05.2025
- Greeted callers warmly and asked how they could be assisted.
- Answered incoming calls and directed them to appropriate departments or personnel.
- Adhered to all company policies related to telephone etiquette and customer service standards.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
Education
Some College (No Degree) - Basic Accounting Certificate
Dartmouth Vocational School (Now -NSCC)
Dartmouth, NSSkills
- Call management and telephone etiquette
- Communication skills
- Attention to detail
- Time management
- Conflict resolution
- Team collaboration
- Problem solving
- Active listening
References
References available upon request.
Timeline
Telecommunications Operator
IWK Health Centre
05.2015 - 05.2025
Some College (No Degree) - Basic Accounting Certificate
Dartmouth Vocational School (Now -NSCC)