Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Terry Hemsworth

Halifax,NS

Summary

I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every caller a positive experience.

Overview

10
10
years of professional experience

Work History

Telecommunications Operator

IWK Health Centre
Halifax, Nova Scotia
05.2015 - 05.2025
  • Greeted callers warmly and asked how they could be assisted.
  • Answered incoming calls and directed them to appropriate departments or personnel.
  • Adhered to all company policies related to telephone etiquette and customer service standards.
  • Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.

Education

Some College (No Degree) - Basic Accounting Certificate

Dartmouth Vocational School (Now -NSCC)
Dartmouth, NS

Skills

  • Call management and telephone etiquette
  • Communication skills
  • Attention to detail
  • Time management
  • Conflict resolution
  • Team collaboration
  • Problem solving
  • Active listening

References

References available upon request.

Timeline

Telecommunications Operator

IWK Health Centre
05.2015 - 05.2025

Some College (No Degree) - Basic Accounting Certificate

Dartmouth Vocational School (Now -NSCC)
Terry Hemsworth