Vince Ngo
Toronto,ON
Summary
A young and eager individual aspiring to have an impact in the urban world. Currently enrolled and studying in the Urban and Regional Planning 4-year program at the Toronto Metropolitan University. As well during this time, worked in numerous leadership roles in different retail industries. All of which have created a more thoughtful, innovating, reliable, and dedicated both individual and employee.
Overview
1
1
year of professional experience
Work History
Keyholder
Tokyo Smoke
09.2023 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Promoted brand loyalty by delivering exceptional customer experiences and implementing promotional events.
- Opened and closed store 3-4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Keyholder
West 49
04.2023 - 07.2023
- Expedited order processing times with efficient organization of incoming shipments and timely merchandise updates.
- Resolved customer issues professionally while maintaining composure under high-pressure situations.
- Strengthened team morale by fostering positive work environment and offering constructive feedback.
Sales Associate
Blue Jays
03.2023 - 07.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
West 49
09.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor in Urban And Regional Planning -
Toronto Metropolitan University
Toronto, ON04.2025
High School Diploma -
Sandwich Secondary School
LaSalle, ON06.2021
Skills
- Good Communication Skills
- Hard-Working Mindset
- Computer Literate
- Multi-Tasking Strength
- Time Management
- Active Listening
- Analytical Thinking
- Conflict Resolution
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Timeline
Keyholder
Tokyo Smoke
09.2023 - Current
Keyholder
West 49
04.2023 - 07.2023
Sales Associate
Blue Jays
03.2023 - 07.2023
Sales Associate
West 49
09.2022 - 04.2023
Bachelor in Urban And Regional Planning -
Toronto Metropolitan University
High School Diploma -
Sandwich Secondary School
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