Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Natalia Villada

Calgary,AB

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

5
years of professional experience

Work History

Suzy Shier

Keyholder
02.2023 - Current

Job overview

  • Opened and closed store 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork
  • Completed store opening and closing procedures.
  • Processed cash, credit, debit, and check payments.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Trained and mentored around 6 new employees.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Colegio Mayor De San Bartolome

Volunteer Coordinator
04.2018 - 05.2022

Job overview

  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Coordinated and implemented special events for volunteer service appreciation in 3 workshops.
  • Facilitated regular meetings with volunteers to provide feedback and discuss improvement opportunities.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability for 3 weeks.
  • Managed and tracked volunteer hours and progress to support accurate documentation for 35 students.
  • Collaborated with other departments to maximize impact of volunteer efforts.

Giovanni Villada

Personal Assistant
06.2019 - 04.2022

Job overview

  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.

Education

Universidad Del Rosario
Bogota, Colombia

Three Semesters from Law And Justice Studies

University Overview

  • Full covered Scholarship, "Becas Quiero ser"

Universidad Pontificia De Valencia
Valencia, Spain

Online Certificate from Digital Marketing
10.2022

Colegio Mayor De San Bartolome
Bogota, Colombia

High School Diploma
12.2020

Skills

  • Develop Policies
  • Reporting and Performance Analysis
  • Goal Attainment
  • Product Assessments
  • Problem Anticipation and Resolution
  • Scheduling and Time-Tracking
  • Managing Customer Needs
  • Good Communication Skills
  • Flexible Work Schedule

Languages

Bilingual ( English and Spanish)

Timeline

Keyholder

Suzy Shier
02.2023 - Current

Personal Assistant

Giovanni Villada
06.2019 - 04.2022

Volunteer Coordinator

Colegio Mayor De San Bartolome
04.2018 - 05.2022

Universidad Del Rosario

Three Semesters from Law And Justice Studies

Universidad Pontificia De Valencia

Online Certificate from Digital Marketing

Colegio Mayor De San Bartolome

High School Diploma

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Natalia Villada