Vilma Octavo
Calgary,AB
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Friendly Medical Office Assistant with 8 years of experience and strong office management skills. Proficient in Microsoft Office and ACCURO programs. Exceptional problem-solving and organizational skills. Talented at multi-tasking without compromising quality.
Overview
11
11
years of professional experience
Work History
Medical Office Administrator
NWMEDICAL CLINIC
2023.01 - Current
- Scheduled, rescheduled and cancelled appointments for patients.
- Received, recorded and medical payments by check, cash and credit card.
- Maintained patient databases and updated information.
- Reviewed and sent medical records to other physicians upon request.
- Aided with prescription refill requests.
- Trained all new employees on records management system.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for [Number] employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw office records and maintained strict document control.
- Verified benefits and worked with insurance companies to obtain payments.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using [Type] software.
TEAM LEAD MEDICAL OFFICE ASSISTANT
ROCKFORD MEDICAL CLINIC
2015.03 - 2022.11
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
Medical Office Assistant
ROYAL VISTA MEDICAL CLINIC
2013.12 - 2015.03
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Called and faxed pharmacies to submit prescriptions and refills.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Medical Office Assistant
ONE WORLD MEDICAL CLINIC
2011.08 - 2013.12
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
No Degree - Business Administration
PRAIRIE WESTERN COLLEGE
Calgary, AB02.2023
Associate of Science - Midwifery
OUR LADY OF FATIMA COLLEGE
MANILA,PHILIPPINES04.
Skills
- Computerized Time Management Systems
- Information Assistance
- Demographics Information
- Benefits Verifications
Timeline
Medical Office Administrator
NWMEDICAL CLINIC
2023.01 - Current
TEAM LEAD MEDICAL OFFICE ASSISTANT
ROCKFORD MEDICAL CLINIC
2015.03 - 2022.11
Medical Office Assistant
ROYAL VISTA MEDICAL CLINIC
2013.12 - 2015.03
Medical Office Assistant
ONE WORLD MEDICAL CLINIC
2011.08 - 2013.12
No Degree - Business Administration
PRAIRIE WESTERN COLLEGE
Associate of Science - Midwifery
OUR LADY OF FATIMA COLLEGE