Vilma Fernandez
Greater Sudbury,Ontario
Summary
Results-oriented professional seeking a dynamic role in the Human Resources field. I have acquired a well-established background in Business and Customer Service with over 18 years of experience. I excel in collaborating with teams and have enhanced my communication, teamwork, and time management skills, enabling me to thrive in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HUMAN RESOURCES STUDENT PLACEMENT
Health Sciences North
05.2024 - Current
- Assisted with day-to-day administrative multitasking responsibilities within the Human Resources department, specifically in Disability Management and Labour Relations
- Registered WSIB (Workplace Safety and Insurance Board) claims
- Maintained and updated employee records
- Logged grievance cases
- Assisted in organizing and facilitating virtual team meetings, including scheduling, preparing agendas.
CLIENT SERVICE REPRESENTATIVE
Canadian Imperial Bank Of Commerce (CIBC Bank)
10.2023 - 05.2024
- Processed customer transactions, including deposits, withdrawals, payment bills, and other day-to-day transactions
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Maintained confidentiality and managed customer files and databases.
- Followed up with customers to confirm orders, delivery schedules, and payment arrangements
- Scheduled and coordinated appointments and meetings, while handling incoming calls, emails, and correspondence, and directing them to the appropriate team members.
SALES AND ADMINISTRATIVE ASSISTANT
Distribuidora Istmania
10.2022 - 08.2023
- Greeted and assisted customers, providing guidance and answering inquiries about products, prices, and promotions in the liquor store
- Operated cash registers and processed customer transactions accurately, handling payments and providing appropriate change
- Managed customer databases and efficiently handled quotes, invoices, orders, deliveries, and payments
- Demonstrated multitasking abilities, coordinating meetings, and making travel arrangements for the sales team
- Completed various additional clerical responsibilities.
KEY ACCOUNT MANAGER
Cargill Honduras
05.2014 - 05.2018
- Built short and long-term commercial plans while leading the North-Atlantic Zone sales team in the Poultry Industry.
- Managed the monthly budget, consistently keeping expenses below 3% of the budget, and prepared the annual business report.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
Education
Human Resources Management Post Certificate -
Cambrian College
Sudbury, ON06.2024
Master's Degree in Commercial and Customer Service Management -
Universidad Carlos III De Madrid
Spain06.2018
Bachelor’s Degree in Business Management -
Universidad Tecnologica
Cortes, Honduras12.2009
Skills
- Customer Service
- Sales
- Interpersonal skills
- Business Analysis
- Budget Management
- Problem-solving
- Attention to detail
- Reliable
- Multitasking
- Teamwork and Collaboration
- Problem-Solving
Certification
Worker Health and Safety Awareness in 4 Steps, Ontario, Canada, 09/2023
Languages
English
Full Professional
Spanish
Native or Bilingual
Volunteer Experience
St. Vicent de Paul Store, Greater Sudbury, 01/2024
References
Available Upon Request
Timeline
HUMAN RESOURCES STUDENT PLACEMENT
Health Sciences North
05.2024 - Current
CLIENT SERVICE REPRESENTATIVE
Canadian Imperial Bank Of Commerce (CIBC Bank)
10.2023 - 05.2024
SALES AND ADMINISTRATIVE ASSISTANT
Distribuidora Istmania
10.2022 - 08.2023
KEY ACCOUNT MANAGER
Cargill Honduras
05.2014 - 05.2018
Human Resources Management Post Certificate -
Cambrian College
Master's Degree in Commercial and Customer Service Management -
Universidad Carlos III De Madrid
Bachelor’s Degree in Business Management -
Universidad Tecnologica
Worker Health and Safety Awareness in 4 Steps, Ontario, Canada, 09/2023
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