Driven Junior Operations Manager with a proven track record at Mass Mechanical & Plumbing Inc., enhancing operational efficiency and customer engagement. Skilled in Project Budget Management and Quickbooks, I've successfully led projects to completion within budget and scope, achieving notable improvements in scheduling coordination. Renowned for meticulous attention to detail and a proactive approach to resolving conflicts and optimizing team performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
• Assist in estimating HVAC/R repairs and preventive maintenance agreements.
• Assist management in estimating installation and retrofit projects.
• Following up on service recommendations, customer requests, leads and referrals.
• Create work orders/ job numbers for approved customer quotes and projects. And ensure all technical documents, budgets, quotes ect. are accompanying and verified for job billing.
• Sourcing and ordering parts and materials for preventive maintenance and repairs.
• Coordinating with subcontractors to get quotes and service arrangements.
• Superior skills in planning, organizing, directing, controlling, scheduling, and coordinating.
• Coordinate and schedule service jobs and projects for 8 field technicians.
• Plan, administer, and control budgets for contracts, equipment and supplies. Take initiative.
• Maintain and purchase all service supplies for department: oversee the sourcing and ordering of the necessary parts and equipment for each job. Ensure accuracy, on time delivery, setup; Take on progressive responsibility and instantly learn new skills.
• Enforce company policies, including those related to safety.
• Cited by senior management for diligence in executing administrative responsibilities.
• Established and maintained a reputation for being well organized and meticulously accurate.
• Review customer requirements and set priorities.
• Maintain a high level of customer service by conducting field follow-ups. Optimize repeat business.
• Mediate and resolve conflicts among staff when they arise. Found workable solutions.
• Review technicians work orders, check for recommendations and prepare quotations if needed.
• Prepare quotations for incoming quote requests from clients and coordinate the awarded jobs from start to finish.
• Invoice and collect PO numbers for work complete, issue PO numbers to subcontractors when needed.