VIKTORIYA KOZORIZ
Mississauga,ON
Summary
Highly adaptable and client-focused professional with extensive experience in customer service, adept at multitasking in high-energy environments. Proven track record of enhancing customer satisfaction and driving sales in retail settings. Demonstrated ability to facilitate engaging customer interactions and recognized for exceptional communication skills, problem-solving abilities, and a commitment to delivering outstanding service.
Overview
3
3
years of professional experience
Work History
Hostess
GRAND BIZARRE
05.2024 - Current
- Worked at a variety of events, ranging from corporate meetings to club nights, actively engaging with up to 3000 of guests
- Coordinated guest engagement activities, proactively addressing needs and optimizing flow in a high-energy environment
- Assisted management by switching roles and tasks to better accommodate the operational requirements, emphasizing commitment to the company and multitasking abilities.
Writing Feedback Specialist
STUDIOSITY
03.2024 - 06.2024
- Provided detailed, constructive feedback on students' writing projects across various writing styles
- Guided students of all academic levels through their writing journey, encouraging improvement through an exchange of diligent feedback and ideas
- Collaborated with fellow writing specialists to complete an assignment clearly and accurately to maximize client satisfaction
- Worked under tight deadlines, completing the project feedback within 24 hours.
Sales Associate
HOT TOPIC
08.2021 - 05.2024
- Guided customers through their shopping experience, emphasizing customer satisfaction and creating lasting impressions
- Engaged with clients enthusiastically to drive sales and recommended products to meet their needs
- Regularly met and exceeded monthly sales goals by over 50%
- Successfully signed up new customers to the store's member program, achieving an average rate of 92%
- Monitored sales floor and merchandise displays, taking corrective action to enhance the shopping experience and increase sales
- Responded to store reviews clearly, concisely, and empathetically via phone and computer to maximize customer satisfaction
- Reviewed monthly sales and projections with management, presenting innovative ideas for cost savings, promotions, and merchandise positioning to increase revenue
- Commended by management for exceeding expectations and awarded 'Employee of the Month' for focus on customer satisfaction and retention.
Education
Bachelor of Journalism -
TORONTO METROPOLITAN UNIVERSITY
Toronto, ON04.2023
Skills
- Proficient in working in individual and teamwork settings
- Extremely adaptable and great at multitasking
- Empathetic and ability to resolve conflicts
- Extensive experience in customer service
- Excellent interviewing, research, and writing skills
- Ability to thoroughly fact-check
- Ability to learn new programs and software quickly
- Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
- Proficiency in Adobe Creative Cloud (Premiere Pro, Photoshop, and InDesign)
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
French
Limited Working
Publications
Colette Harmon - Captivated by Her Charms, https://blackfashioncanada.ca/database/profiles/colette-harmon/, 10/2023
Timeline
Hostess
GRAND BIZARRE
05.2024 - Current
Writing Feedback Specialist
STUDIOSITY
03.2024 - 06.2024
Sales Associate
HOT TOPIC
08.2021 - 05.2024
Bachelor of Journalism -
TORONTO METROPOLITAN UNIVERSITY
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