Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rikyra Wilson

3 Folkstone Cres, Brampton,ON

Summary

Committed Customer Service Professional with the ability to multitask and prioritize in a fast-paced setting. Successfully collaborates with others to accomplish team and personal objectives. Recognized for successfully handling challenges related to escalated customer care.

Overview

2
2
years of professional experience

Work History

Hostess

Casa Loma
04.2024 - Current
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Greeted guests and seated promptly.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Crew Member

St8t from Yaad Cuisine
01.2022 - 08.2023
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Worked well with teammates and accepted coaching from management team.

Mentorship Program

University of Toronto
07.2022 - 08.2022
  • Helped to lead a humanitarian water project for the future
  • Communicated with group members
  • Maintained a positive attitude towards the group project
  • Used information effectively.
  • Evaluated program effectiveness through ongoing assessment of mentor-mentee progress and feedback collection.

Education

Undergraduate in Health Sciences -

Wilfrid Laurier University
10-2027

Ontario Secondary School Diploma -

St. Thomas Aquinas Secondary School
06.2023

Skills

  • Proficient in Microsoft Office including Excel and PowerPoint
  • Demonstrated the ability to manage time effectively and to learn quickly
  • Capable of working independently or as part of a team
  • Self-motivated, hands-on individual
  • Order documentation

Languages

English
French

Timeline

Hostess

Casa Loma
04.2024 - Current

Mentorship Program

University of Toronto
07.2022 - 08.2022

Crew Member

St8t from Yaad Cuisine
01.2022 - 08.2023

Undergraduate in Health Sciences -

Wilfrid Laurier University

Ontario Secondary School Diploma -

St. Thomas Aquinas Secondary School

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Rikyra Wilson