Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Viktoriia Kretsu

Edmonton,AB

Summary

Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and ensuring seamless service delivery. Experienced with managing accounts receivable processes, ensuring timely and accurate invoicing. Result-driven with candidate sourcing, interview coordination, and talent acquisition strategies.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Diversified Staffing Services
01.2025 - Current
  • Manage high call volume while maintaining a courteous and professional demeanor.
  • Establish trust with clients through clear communication.
  • Promptly correspond with applicants and coordinate and conduct interviews.
  • Maintain an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
  • Prepare and mail invoices to customers, process payments, and document account updates.
  • Reconcile customer accounts and resolve any discrepancies or billing issues.

Early Childhood Educator

Kittens' Mittens Child Care
02.2024 - 01.2025
  • Supported children with special needs, creating customized learning strategies to accommodate various abilities.

English as a Second Language Teacher

ShaYu Shark Training Centre
01.2022 - 02.2024
  • Enhanced students' language proficiency by utilizing diverse teaching methods and materials.

Operation Manager

Zhongshan Vika Consulting Company Co.
01.2022 - 02.2024
  • Met with clients to assess their needs and provided tailored service solutions.
  • Conducted interviews with candidates and matching their qualifications with client requirements.
  • Prepared and matched invoices.
  • Coordinating daily operations.
  • Monitoring performance metrics and implementing improvements in service delivery.

Kindergarten English Teacher

Kingston Kindergarten Education Center
01.2019 - 12.2021
  • Supported English language learners in their acquisition of language skills through targeted instruction and additional resources.

English as a Second Language Teacher

TPR Training Centre
09.2017 - 01.2019
  • Educated students in basics of English grammar and conversational speaking.

Education

Bachelor of Education - Teaching English Or Chinese As A Second Or Foreign

Volgograd State Pedagogical University
Volgograd, Russia
07-2017

International Exchange - Chinese Language

Tianjin Foreign Studies University
Tianjin, China
07-2015

Skills

  • Customer service
  • Data entry
  • Candidate screening
  • Training and onboarding
  • Invoice processing
  • Document scanning
  • Payroll processing
  • Computer skills
  • File organization

Languages

English
Full Professional
Chinese (Mandarin)
Full Professional
Russian
Native or Bilingual
Ukrainian
Full Professional

Timeline

Customer Service Representative

Diversified Staffing Services
01.2025 - Current

Early Childhood Educator

Kittens' Mittens Child Care
02.2024 - 01.2025

English as a Second Language Teacher

ShaYu Shark Training Centre
01.2022 - 02.2024

Operation Manager

Zhongshan Vika Consulting Company Co.
01.2022 - 02.2024

Kindergarten English Teacher

Kingston Kindergarten Education Center
01.2019 - 12.2021

English as a Second Language Teacher

TPR Training Centre
09.2017 - 01.2019

Bachelor of Education - Teaching English Or Chinese As A Second Or Foreign

Volgograd State Pedagogical University

International Exchange - Chinese Language

Tianjin Foreign Studies University

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Viktoriia Kretsu