Viktoriia Grosul
CALGARY,AB
Summary
Organized customer service professional with experience in fast-paced environments. Skilled in managing phone inquiries, assisting clients, scheduling appointments, and maintaining records. Strong communication abilities and attention to detail enhance visitor and customer experiences. Seeking Front Desk Receptionist or Administrative Assistant role to leverage organizational and customer service skills in supporting office operations and creating positive client experience
Overview
4
4
years of professional experience
Work History
Food Counter Attendant
Dairy Queen
Calgary, Alberta
01.2022 - Current
- Provide friendly and professional customer service in a fast-paced environment
- Proceed cash and card transactions using POS systems
- Respond to customer inquiries and resolve service issues
- Maintain organized and clean service areas
- Work collaboratively with team members to ensure efficient service
Sales Floor Manager
TANO
Chernivtsi, Ukraine
05.2022 - 10.2022
- Supervised daily sales floor operations and coordinated staff activities
- Assisted customers with product selections and resolved service issues
- Monitored inventory levels and prepared stock reports
- Trained new staff members on customer service standards
- Maintained organized and efficient work environment
Secretary's Assistant
Yuriy Fedcovych National University
Chernivtsi, Ukraine
11.2021 - 05.2022
- Answered phone calls and directed inquiries to appropriate departments
- Organised meetings, schedules and internal events
- Managed incoming and outgoing documents and correspondence
- Maintained internal databases and administrative reports
Education
Bachelor in International Economics -
Yuriy Fedcovych National University
Ukraine06-2025
High School Diploma -
Secondary School 39
Ukraine05-2021
Skills
Front Desk Reception
Customer Service
Appointment Scheduling
Phone & Email Communication
Data Entry
Record Management
Microsoft Office (Word, Excel, Outlook)
Google Docs & Google Sheets
Multitasking in Fast-Paced Environment
Conflict Resolution
Strong Communication and Interpersonal Skills
Front Desk & Administrative Skills
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Affiliations
• Eligible to work in Canada
• Available for full-time positions
• Available Monday-Friday or Tuesday-Saturday
• Quick learner and adaptable to new environments
• Available for full-time positions
• Available Monday-Friday or Tuesday-Saturday
• Quick learner and adaptable to new environments
Timeline
Sales Floor Manager
TANO
05.2022 - 10.2022
Food Counter Attendant
Dairy Queen
01.2022 - Current
Secretary's Assistant
Yuriy Fedcovych National University
11.2021 - 05.2022
Bachelor in International Economics -
Yuriy Fedcovych National University
High School Diploma -
Secondary School 39