Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

VIKTORIA GALLUSOVA

Vancouver,BC

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server Assistant

LAVER CUP
09.2023 - 09.2023
  • 3-day event for VIP guests of men's tennis tournament Laver Cup
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Server

TOMAHAWK BARBECUE RESTAURANT
04.2023 - 06.2023
  • Prepare restaurant tables with special attention to sanitation and order
  • Attend to customers upon entrance
  • Present restaurant menus and help customers select food/beverages
  • Take and serve orders
  • Answer questions or make recommendations for complementary products
  • Collaborate with other restaurant servers and kitchen
  • Deal with complaints or problems with a positive attitude
  • Issue bills and accept payment

Server

DR HOLMS HOTEL
06.2022 - 02.2023

Server in hotel restaurants and bars

Receptionist & Server

KNAUSEN HOTEL
05.2022 - 05.2022

Research Consultant

AMROP PARTNERS, Executive Search
01.2021 - 04.2022
  • Preparation of research strategies
  • Analysis of relevant market
  • Identification of potentially suitable candidates
  • Direct search and direct approach of candidates
  • Telephone interviews with candidates
  • Preparation of weekly reports consisting of market research data
  • Preparation of personal materials on shortlisted candidates
  • Executive and Professional Search projects within different sectors (Retail & Hospitality, Automotive & Industrial, Financial & Professional Services, Energy, Healthcare).

Hostess

SUN VALLEY RESORT
06.2019 - 09.2019
  • Close cooperation with manager, preparing a seating plan for every evening, welcoming guests, daily processing personal and phone reservations up to 100+, helping servers, bussers, or runners in the restaurant
  • Worked 4-day business conference held for the biggest companies in the world

Server

THE KNEADERY
06.2019 - 09.2019

Travel Consultant

CKM 2000 TRAVEL S.R.O
01.2019 - 05.2020
  • Consultant for Slovak university students participating in USA Summer Work and Travel program, processing visa and DS forms (work permits)

Consular Intern

U.S. Embassy
03.2018 - 06.2018
  • Using statistical analytics to determine trends in Visa use and drafted official cable with results - worked with other sections of the embassy to help design an outreach program for Slovak police cadets to receive extra training in the U.S. while participating in student exchanges.
  • Responsible for daily managing of groups up to 200+ visa applicants, providing efficient and clear instruction while maintaining composure in a stressful environment.
  • Provided regular guidance and insight to my American supervisor regarding local Slovak language, culture, history, and current events.

Office Assistant/Receptionist

PANTHEON GROUP S.R.O
04.2017 - 11.2018
  • Welcoming visitors, receiving and sorting emails, phone communication in Slovak or English, processing the post, creating meetings, communication with employees
  • Administrative support for Resource Management and for executive managers
  • Assistance to HR during recruiting, giving candidates instructions, managing their interviews.

Cashier in Food & Beverage Department

IKEA
09.2014 - 09.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handling food and drink orders.

Education

DIPLOMA - Hospitality Management

CANADIAN COLLEGE
VANCOUVER, BC
03.2025

Master of Arts - English Language And Literature And History

COMENIUS UNIVERSITY
Bratislava, Slovakia
08.2020

Skills

  • Dining Area Maintenance
  • Menu Memorization
  • Sales Expertise
  • Order Accuracy
  • Check Payment Processing
  • Buffet Setup and Takedown
  • Dining Customer Service
  • Table Setting Arrangements
  • High-Volume Dining
  • Hospitality Service Expertise
  • Wine and Liquor Service

Languages

English
Full Professional
Slovak
Native or Bilingual
Czech
Full Professional

Certification

Serving It Right Certificate

Timeline

Server Assistant

LAVER CUP
09.2023 - 09.2023

Server

TOMAHAWK BARBECUE RESTAURANT
04.2023 - 06.2023

Server

DR HOLMS HOTEL
06.2022 - 02.2023

Receptionist & Server

KNAUSEN HOTEL
05.2022 - 05.2022

Research Consultant

AMROP PARTNERS, Executive Search
01.2021 - 04.2022

Server

THE KNEADERY
06.2019 - 09.2019

Hostess

SUN VALLEY RESORT
06.2019 - 09.2019

Travel Consultant

CKM 2000 TRAVEL S.R.O
01.2019 - 05.2020

Consular Intern

U.S. Embassy
03.2018 - 06.2018

Office Assistant/Receptionist

PANTHEON GROUP S.R.O
04.2017 - 11.2018

Cashier in Food & Beverage Department

IKEA
09.2014 - 09.2015

DIPLOMA - Hospitality Management

CANADIAN COLLEGE

Master of Arts - English Language And Literature And History

COMENIUS UNIVERSITY

Serving It Right Certificate

VIKTORIA GALLUSOVA