At Denny's Restaurants Franchise Association, I excelled in enhancing guest experiences through expert tableside service and guest relations management, significantly boosting satisfaction. My adeptness at wine service and fostering a welcoming atmosphere showcases my blend of hard and soft skills. Achievements include a notable increase in positive customer feedback, underscoring my commitment to excellence in high-volume dining environments.
Overview
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Work History
Server Assistant
Denny's Restaurants Franchise Association
10.2024 - Current
Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
Delivered customer orders promptly and with attention to accuracy and satisfaction.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Assisted with dining room set up prior to and after service period.
Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
Bussed tables between courses and load and unloaded trays to expedite tasks.
Refilled drinks and condiments and restocked serving areas to minimize delays.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Greeted customers warmly to provide exceptional customer service.
Collaborated with other staff members to maintain high-level customer satisfaction.
Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
Communicated customer needs clearly to kitchen staff for fast, accurate orders.
Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
Complied with all food safety and sanitation regulations to reduce restaurant risks.
Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Supported fast table turnover by taking customer orders and payments accurately and efficiently.
Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
Maintained clean, safe and organized work environment to safeguard servers and patrons.
Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Reduced wait times for guests, efficiently relaying messages between kitchen and servers regarding order status.
Increased service speed, preparing tables with all necessary utensils and condiments before guest arrival.
Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.
Fostered positive dining environment, engaging with guests to ensure satisfaction with meals and service.
Improved customer satisfaction with quick and attentive response to inquiries and needs.
Bolstered team morale and reduced server workload by efficiently managing dish restocking and silverware polishing tasks.
Promoted menu items and specials to guests, contributing to increased sales of featured dishes.
Enhanced dining experience by ensuring timely setup and cleanliness of tables.
Optimized restaurant flow on busy nights, effectively coordinating with hosts and servers for smooth seating and service.
Improved table turnover rates, working diligently to prepare tables for new guests during peak hours.
Ensured accurate order fulfillment, assisting servers with double-checking orders before delivery to guests.
Maintained cleanliness and order in dining area, setting high standard for guest experience.
Ensured seamless dining experiences, swiftly addressing and rectifying any guest concerns or complaints.
Streamlined communication, using restaurant software to quickly update servers about table status and guest needs.
Streamlined service efficiency, assisting servers with food delivery and urgent customer requests.
Promoted welcoming atmosphere, greeting guests upon arrival and assisting with seating arrangements.
Facilitated team-oriented environment, assisting in training new server assistants on job duties and restaurant protocols.
Contributed to positive guest feedback, attentively filling water glasses and offering bread baskets.
Contributed to team meetings with suggestions for service improvements.
Supported kitchen staff by expediting food orders to dining area, ensuring hot and fresh service.
Enhanced operational efficiency, conducting regular inventory checks of dining essentials and notifying management of low supplies.
Processed payments for orders and provided customers with change.
Assisted with bussing tables and cleaning up spills.
Set up advertising signs and displays on shelves, counters and tables.
Monitored food and beverage supplies, assisting with restocking when needed.
Arranged tables and chairs for special occasions and events.
Answered customer questions about food and beverage items and assisted with menu selections.
Assisted customers with carry-out service.
Established rapport with customers by providing friendly and attentive service.
Assisted wait staff with timely food delivery and guest requests.
Monitored dining room inventory and replenished as necessary.
Addressed customer complaints and inquiries to verify satisfaction.
Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Monitored dining room and bar areas for signs of overcrowding.
Collaborated with other dining room and bar staff to facilitate efficient service.
Provided attentive service and proactively assessed guest needs.
Operated dishwashers and other kitchen equipment according to safety guidelines.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Offered product samples, answered questions and helped customers find items.
Engaged in suggestive selling and other sales techniques.
Greeted customers and provided menus upon arrival to dining room.