Vikranth Bandikalla
Mississauga,Ontario
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Overview
2
2
years of professional experience
Work History
Delivery Courier
Self-employeed
05.2022 - Current
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Properly documented all specimens received using SAP.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
Customer Service Representative
PugGenius Inc
10.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Technology - Commmunications
JNT University
Hyderabad, India02.2007
Skills
- Time management
- Physical stamina
- Safety protocols
- Energy conservation
- Multitasking
- Deadline adherence
- Customer service
- Tech-savviness
- Attention to detail
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
Customer Service Representative
PugGenius Inc
10.2022 - 04.2023
Delivery Courier
Self-employeed
05.2022 - Current
Bachelor of Technology - Commmunications
JNT University
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