Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vikranth Bandikalla

Mississauga,Ontario

Summary

Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.

Overview

2
2
years of professional experience

Work History

Delivery Courier

Self-employeed
05.2022 - Current
  • Enhanced delivery efficiency by optimizing routes and adhering to schedules.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
  • Properly documented all specimens received using SAP.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
  • Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
  • Streamlined package processing by organizing incoming parcels according to priority level and destination location.

Customer Service Representative

PugGenius Inc
10.2022 - 04.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Technology - Commmunications

JNT University
Hyderabad, India
02.2007

Skills

  • Time management
  • Physical stamina
  • Safety protocols
  • Energy conservation
  • Multitasking
  • Deadline adherence
  • Customer service
  • Tech-savviness
  • Attention to detail

Languages

English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual

Timeline

Customer Service Representative

PugGenius Inc
10.2022 - 04.2023

Delivery Courier

Self-employeed
05.2022 - Current

Bachelor of Technology - Commmunications

JNT University
Vikranth Bandikalla