Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Overview
2
2
years of professional experience
Work History
Delivery Courier
Self-employeed
05.2022 - Current
Enhanced delivery efficiency by optimizing routes and adhering to schedules.
Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
Properly documented all specimens received using SAP.
Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
Ensured safe transportation of packages with careful handling and secure storage methods.
Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.
Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
Streamlined package processing by organizing incoming parcels according to priority level and destination location.
Customer Service Representative
PugGenius Inc
10.2022 - 04.2023
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Instructor, Diploma Program for Pharmaceutical Manufacturing Technology at Oxford College of Arts, Business and TechnologyInstructor, Diploma Program for Pharmaceutical Manufacturing Technology at Oxford College of Arts, Business and Technology