Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vikrant Saini

Dieppe

Summary

Dynamic Shift Manager at McDonald's with a strong focus on customer service and employee training. Expert in cash handling and decision-making, I successfully improved team performance through effective delegation and mentorship. Proven ability to resolve escalated customer issues while upholding company standards and enhancing team integration.

Overview

2
2
years of professional experience

Work History

Shift Manager

McDonald's
10.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

Associate of Science - Biology

Douglas College
New Westminster, None
12-2021

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Shift Manager

McDonald's
10.2023 - Current

Associate of Science - Biology

Douglas College
Vikrant Saini