Vikrant Saini
Dieppe
Summary
Dynamic Shift Manager at McDonald's with a strong focus on customer service and employee training. Expert in cash handling and decision-making, I successfully improved team performance through effective delegation and mentorship. Proven ability to resolve escalated customer issues while upholding company standards and enhancing team integration.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's
10.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Associate of Science - Biology
Douglas College
New Westminster, None12-2021
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Shift Manager
McDonald's
10.2023 - Current
Associate of Science - Biology
Douglas College
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