Vikramjeet Singh
Calgary,CA
Summary
With 12+ years of experience in IT and as a certified salesforce developer, I possess a strong foundation in salesforce development and salesforce Administration. As a salesforce technical lead with a proven track record at WBA, enhancing customer satisfaction and process efficiency through innovative Salesforce solutions, including Apex, LWC, and integrations. Expert in Agile methodologies and collaborative teamwork, adept at translating complex requirements into streamlined, scalable applications.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Lead
TATA CONSULTANCY SERVICES
11.2022 - Current
- Preparation of HLD and LLD and mapping documents as per project requirements.
- Responsible for Effort Estimation of Projects.
- Responsible for solution designs.
- Developed custom Apex Triggers, Classes, and Flows to automate processes, improve data integrity, and implement business logic.
- Utilized Asynchronous calls for increased efficiency and accuracy.
- Configured Cisco Connect to meet specific call center requirements.
- Designed custom apps in Lightning Experience, including objects, tabs, page layouts, and components, to meet business needs.
- Built Lightning Web Components to track open claims and their associated flows, optimizing process flow.
- Created custom Salesforce Solutions using Apex, LWC, and Custom Triggers, resulting in cost savings and improved customer satisfaction.
- Designed junction objects and advanced fields such as Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows for automated alerts, field updates, and Email generation to enhance Web-to-Lead communication with customers and partner portals.
Technical Lead
TATA CONSULTANCY SERVICES
02.2020 - 10.2022
- Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
- Integrated SAP and Salesforce systems using SOAP and REST APIs, ensuring seamless data flow between platforms.
- Executed SOQL queries as per business requirements, retrieving necessary data and optimizing database performance.
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
Technical Lead
TATA CONSULTANCY SERVICES
02.2016 - 01.2020
- Created range of custom components, including custom objects, custom settings, custom labels, validation rules, record types, custom tabs, workflow rules, assignment rules.
- Developed and managed various workflow components, such as workflow rules, page layouts, tasks, email alerts, and field updates, as well as outbound messages.
- Created Apex triggers to perform cross-object field updates for reporting purposes, and developed Visualforce pages using standard, custom, and extension controllers.
- Proactively identified opportunities for improvement and addressed functional gaps in Salesforce applications.
Software Engineer
Synchronoss Technologies Inc
07.2014 - 01.2016
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Improved software performance by identifying and resolving bottlenecks in the code.
- Developed reusable components that significantly reduced development effort on multiple projects.
Senior Software Consultant
CRMIT Solutions Pvt Ltd
12.2011 - 07.2014
- Assisted in troubleshooting technical issues related to CRM On Demand platform, providing prompt resolution to minimize downtime.
- Managed client applications through web services with SOAP protocol.
- Identified and supported business process requirements and development needs.
Education
Bachelor of Technology - Information Technology
Punjab Technical University
India07.2011
Skills
- Salesforce technologies:
Apex Classes, Apex Triggers, S-Controls, Asynchronous APEX, Batch Classes, Test Classes, Visual Force, LWC, Salesforce Integrations, Aura Components, Apex deployment tools, Data Loader, Complex Reports and Dashboards, Workflows, Process Builder, Flows
- Integrations:
REST and SOAP APIs
- Data Tools:
Apex Data Loader, Data Export
- Operating systems and IDE:
Windows, Linux, Eclipse, Intelij, Visual Studio
- Programming languages:
Apex, Java, JavaScript, CSS, HTML, SQL,
SOSL, SOQL
- Methodologies:
Agile-Scrum
- Tools:
JIRA, Visual Studio, Git, Bit Bucket
- Salesforce Clouds:
Sales Cloud, Service Cloud
- Other CRM:
Oracle On Demand, Oracle Fusion CRM
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform Developer II
Timeline
Technical Lead
TATA CONSULTANCY SERVICES
11.2022 - Current
Technical Lead
TATA CONSULTANCY SERVICES
02.2020 - 10.2022
Technical Lead
TATA CONSULTANCY SERVICES
02.2016 - 01.2020
Software Engineer
Synchronoss Technologies Inc
07.2014 - 01.2016
Senior Software Consultant
CRMIT Solutions Pvt Ltd
12.2011 - 07.2014
Bachelor of Technology - Information Technology
Punjab Technical University
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