Vikram Arora
Abbotsford,BC
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
London Drugs
Abbotsford, BC
12.2025 - Current
Sales Supervisor
London Drugs
Maple Ridge, BC
05.2025 - 08.2025
- Resolved customer concerns promptly to ensure a positive shopping experience.
- Implemented and maintained planograms across multiple departments, including Food, House & Hardware, and Health & Beauty.
- Managed the receiving and shipping of stock, ensuring accurate inventory flow and timely distribution.
Retail Sales and Team Supervisor
Excell Self Storage
Abbotsford, BC
02.2023 - 03.2025
- Developed and conducted training programs for new employees, encompassing sales techniques, product knowledge, customer service protocols, and facility operations.
- Oversaw auctions according to established legal guidelines. Handled tenant contract terminations in accordance with company policies, maintaining professionalism, clarity, and fairness during high-stress situations.
- Performed opening/closing duties and set up merchandise products, optimizing the store's presentation and efficiency.
- Assisted the Site Manager in scheduling, interviewing and onboarding processes.
- Managed conflicts involving aggressive tenants using de-escalation, clear communication, and safety-focused decision-making.
Clinical Practicum
Menno Place/ Mayfair/ Tabor Court
Abbotsford, BC
08.2024 - 09.2024
- Completed clinical training (practicum) under supervision, supporting residents with daily care needs.
- Gained experience in a BSTN (Behavioural Support Transition Neighbourhood) unit at Mayfair.
- Assisted in a long-term care and assisted living environments while maintaining dignity, safety, and professionalism.
Warehouse Associate
Precision Coatings Ltd.
Abbotsford, BC
03.2021 - 02.2023
- Responsible for supervising and training new workers into their roles while assuring the safety guidelines were being followed.
- Handled and stored chemicals used for painting under proper guidelines.
- Monitored the quality of the finished product and verified the incoming and outgoing of the shipments.
Crew Member
McDonald's Canada
Abbotsford, BC
02.2020 - 03.2021
- Delivered consistent customer service in a high-volume environment.
- Was awarded ‘Late Night person of the Year’ in 2020 for outstanding service.
Education
Health Care Assistant Diploma - Health And Wellness
Western Community College
Abbotsford, BC10.2024
Bachelor of Arts Degree - Psychology
University of The Fraser Valley
Abbotsford, BCBusiness Administration Diploma - Business Administration
University of The Fraser Valley
Abbotsford, BC12.2021
Professional Communication Essentials Asst. Cert. - Communications
University of The Fraser Valley
Abbotsford, BC12-2021
Skills
- Technical Knowledge: Phoenix, Kronos, AS400, SiteLink, Moneris, POS, StorLogix, MS Word, Excel, PowerPoint, Outlook, Canva
- Financial Transaction Management
- Training Staff and Team Management
- Self-starter
- Problem solving
- Organizational skills
- Critical thinking
- Conflict resolution
- Data entry
- Customer relations
- Computer proficiency
Languages
English (fluent)
Native or Bilingual
Punjabi (fluent)
Native or Bilingual
Hindi (fluent)
Full Professional
French (Beginner)
Elementary
Certification
- Medication Management — Western Community College
- First Aid & CPR-C — Canadian Red Cross (Valid until March 2027)
- Food Safe — SafeCheck Advanced (Valid until April 2029)
- Serving It Right — Responsible Service BC (Valid until August 2029)
Timeline
Customer Service Representative
London Drugs
12.2025 - Current
Sales Supervisor
London Drugs
05.2025 - 08.2025
Clinical Practicum
Menno Place/ Mayfair/ Tabor Court
08.2024 - 09.2024
Retail Sales and Team Supervisor
Excell Self Storage
02.2023 - 03.2025
Warehouse Associate
Precision Coatings Ltd.
03.2021 - 02.2023
Crew Member
McDonald's Canada
02.2020 - 03.2021
Health Care Assistant Diploma - Health And Wellness
Western Community College
Bachelor of Arts Degree - Psychology
University of The Fraser Valley
Business Administration Diploma - Business Administration
University of The Fraser Valley
Professional Communication Essentials Asst. Cert. - Communications
University of The Fraser Valley