Kyla Friesen
Winnipeg,Manitoba
Summary
Dedicated to continuous learning with a strong work ethic and a collaborative spirit. Equipped with a developing skill set, ready to tackle new challenges. Committed to delivering high-quality results while thriving in dynamic work environments and maintaining a professional demeanor. Adaptability and a proactive mindset ensure effective contributions to team objectives and organizational success. Eager to leverage skills and enthusiasm to drive impactful outcomes in any role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
West Coast Kids
Winnipeg
10.2023 - 05.2024
- Resolved a wide range of customer issues through proactive communication and solution-oriented approaches.
- Utilized Zendesk and Magento for efficient order and shipment assistance.
- Coordinated with couriers and other locations to enhance customer service.
- Developed strong product knowledge to ensure accurate and helpful customer support.
- Trained new team members on company policies and customer service protocols.
Business Consultant/eCommerce Advisor
Momentum Centre (IntegrateIT), Winnipeg
Winnipeg
01.2023 - 08.2023
- As a Business Consultant/Ecommerce Advisor, I leverage strong communication and presentation skills, backed by professional development including Google Digital Garage completion and leadership training. My expertise empowers businesses to excel in the ever-evolving e-commerce landscape.
- Marketing Strategy Development: Develop customized marketing strategies for businesses.
- SWOT, 4 P’s, Pest Analysis: Conduct thorough SWOT, 4 P’s (Product, Price, Place, Promotion), and PEST (Political, Economic, Social, Technological) analyses for each business.
- Social Media & Email Marketing: Implement effective social media and email marketing strategies.
- SEO & SEM Research: Conduct in-depth research on Search Engine Optimization (SEO) and Search Engine Marketing (SEM) techniques.
- Performance Audits: Perform detailed audits to evaluate the effectiveness of digital marketing efforts.
- Back Office Systems Utilization: Effectively use back-office systems including inventory management, Content Management Systems (CMS), accounting software, Customer Relationship Management (CRM), cybersecurity tools, and data management systems to manage projects and content.
- Team Collaboration: Collaborate with teammates to manage multiple business accounts.
- Time & Project Management: Hone time and project management skills to efficiently meet client needs and objectives.
Server/Bartender
Ben & Florentine, Winnipeg
Winnipeg
10.2022 - 03.2023
- As a Breakfast Server/Bartender at a daytime establishment, I excelled in delivering top-notch service to guests while strictly adhering to Smart Serve rules and regulations. My responsibilities included warmly greeting customers, taking orders, and crafting cocktails until closing time at 3pm. I ensured a pleasant dining experience, maintained a safe and responsible drinking environment, and contributed to the restaurant’s success all while working in a fast pace environment.
- Taking customer orders accurately and efficiently.
- Providing recommendations on menu items and specials.
- Crafting and serving a variety of breakfast dishes and beverages.
- Mixing and serving cocktails in the evening.
- Operating a POS (Point of Sale) system for order processing and payments.
- Opening the restaurant at 5:45 am to prepare for breakfast service.
- Preparing specialty dishes or drinks as requested by customers.
- Running food orders to tables in a timely manner.
- Clearing and busing tables to ensure a clean and inviting dining environment.
- Maintaining a clean and organized bar area.
- Adhering to Smart Serve rules and regulations for responsible alcohol service.
- Ensuring a warm and welcoming atmosphere for guests.
- Handling customer inquiries and resolving any issues or concerns promptly.
- Collaborating with colleagues to ensure smooth service operations.
Customer Service
4 Seasons Chinese Food, Winnipeg
Winnipeg
08.2020 - 11.2022
- During my time working in a fast-paced takeout restaurant, I excelled in providing exceptional customer service while efficiently packing orders. I thrived under pressure, consistently maintained order accuracy, and ensured prompt deliveries. My dedication to delivering top-notch service contributed to a seamless customer experience in the dynamic realm of restaurant operations.
- Phone Operations: Proficiently answered incoming phone calls, contacted customers for order confirmation, and skillfully took orders over the phone.
- Cash Register: Operated the cash register, processed payments accurately, and provided customers with receipts.
- Order Packing: Efficiently and accurately packed customer orders, ensuring they were complete and ready for delivery or pickup.
- Order Organization: Managed order rounds, maintaining precise timing for each round to meet delivery and pickup commitments.
- Customer Service: Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring a positive experience for all customers.
Data Entry
The Public Guardian and Trustee of Manitoba, Winnipeg
Winnipeg
12.2021 - 04.2022
- As a dedicated and detail-oriented Data Entry professional, I have a proven track record of accurately and efficiently entering, verifying, and organizing data. Proficient in data quality control, data cleaning, and ensuring data security. Experienced in maintaining client confidentiality and tracking client assets through various software tools. Strong keyboard skills, time management, and a commitment to maintaining the highest standards of data accuracy and integrity.
- Efficient Inventory Management: Took inventory of client assets efficiently and accurately.
- Software Proficiency: Utilized Software ISM Elif for data entry and management.
- Email Communication: Conducted communication with clients through email for data updates and inquiries.
- Audio Inventory: Performed asset inventory through audio files, ensuring comprehensive tracking.
- Onsite Accompaniment: Accompanied officers onsite to assist in asset tracking for clients.
- File Management: Regularly updated and maintained client files for accuracy and completeness.
- Paperwork Finalization: Assisted in finalizing necessary paperwork for clients’ asset management.
Registration Officer
Elections Canada, Winnipeg
Winnipeg
09.2021 - 10.2021
- As a Registration Officer at Elections Canada I managed voter registration processes during federal elections, ensuring accuracy and compliance with electoral laws. Conducted voter outreach, provided information, and processed voter registrations, contributing to the smooth operation of democratic elections.
- Conducted voter registration and verification processes in accordance with electoral regulations.
- Assisted eligible voters in completing registration forms and answered their inquiries.
- Maintained accurate and up-to-date voter registration records.
- Collaborated with election officials to ensure the proper administration of elections.
- Provided information and guidance to voters on election procedures and requirements.
- Addressed voter concerns and resolved registration issues in a timely manner.
- Assisted in the organization of advance voting and Election Day logistics.
- Participated in training programs to stay informed about election rules and procedures.
- Upheld the integrity of the electoral process by following strict confidentiality and security protocols.
Education
University 1 - undefined
University of Manitoba
01.2022
High School Diploma - Data Entry
J.H Bruns Collegiate
01.2020
Skills
- Technical Skills:
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Digital Marketing (SEO, SEM, Social Media Marketing)
- Graphic Design (Canva, Procreate)
- Social Media Analytics (Instagram, Facebook, TikTok)
- Presentation Skills (PowerPoint)
- Digital Advertising (Google Ads, FaceBook Ads)
- POS (Point of Sale, Point of Purchase)
- ISM & ELIF
- Soft Skills:
- Communication: Verbal, written, active listening
- Problem Solving: Decision making, analytical skills
- Time Management: Meeting deadlines, Prioritization
- Conflict Resolution: Mediation, Negotiation
Languages
English
Native or Bilingual
Certification
Google Digital Garage
Timeline
Customer Service Representative
West Coast Kids
10.2023 - 05.2024
Business Consultant/eCommerce Advisor
Momentum Centre (IntegrateIT), Winnipeg
01.2023 - 08.2023
Server/Bartender
Ben & Florentine, Winnipeg
10.2022 - 03.2023
Data Entry
The Public Guardian and Trustee of Manitoba, Winnipeg
12.2021 - 04.2022
Registration Officer
Elections Canada, Winnipeg
09.2021 - 10.2021
Customer Service
4 Seasons Chinese Food, Winnipeg
08.2020 - 11.2022
University 1 - undefined
University of Manitoba
High School Diploma - Data Entry
J.H Bruns Collegiate