Vikram Sharma
Bolton,ON
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor Train Operations
Alstom
Toronto , Ontario
2023.07 - Current
- Coordinate, direct and supervise through the application of a high level of technical and managerial skills related to customer service delivery and the safe operation of trains.
- Coordinate train handling, adherence to schedules, operating rules, speed restrictions and regulatory requirements.
- Assist training department in the development of follow-up training as required.
- Investigate customer complaints, accidents, injuries, rule violations and other staff failures recommending corrective action to prevent a reoccurrence.
- Respond to all fatalities, accidents, derailments or disruptions; coordinating with Metrolinx to minimize adverse effects to passengers while ensuring expeditious return to normal operations.
- Minimize delays to trains and their passengers in keeping with our goal of excellent customer service.
- Assist Network Operations Control, ensuring top quality service delivery and mitigate any issues that arise.
Freight Conductor
CN Rail
Concord , Ontario
2021.06 - 2023.07
- Adhered to federal regulations governing railroad operations including speed limits, track standards.
- Coupled railcars together in a secure manner to ensure safe transport.
- Communicated with dispatchers to receive instructions regarding routes and schedules.
- Inspected freight cars for any damage or safety issues prior to departure.
- Followed strict safety protocols while operating switches and signals along the tracks.
- Responded quickly to emergency situations such as derailments or hazardous spills.
- Received and followed directions from train dispatchers.
- Interpreted various signals to start, stop and back-up train or set and release air brakes.
- Motivated members to provide first-rate performances by applying honed skills and experience.
- Upheld tight deadlines for delivery of freight and arrival of passengers.
Assistant Manager
iRep Realty Inc.
Oakville , Ontario
2018.02 - 2021.06
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
Education
High School Diploma -
Castlebrooke Secondary School
Brampton, ON2019-06
Bachelor of Arts -
Wilfrid Laurier University
Waterloo, ONSkills
- Complex Problem-Solving
- Goal-Oriented
- Policy Enforcement
- Report Writing
- Emergency Response
- Critical thinking abilities
- Integrity and Honesty
- Emergency planning
Affiliations
- Community Volunteer with Operation Lifesaver
- Youth Basketball coach
Certification
- CPR/AED
- CROR
- Dangerous Goods
- Qualified Conductor
References
References available upon request.
Timeline
Supervisor Train Operations
Alstom
2023.07 - Current
Freight Conductor
CN Rail
2021.06 - 2023.07
Assistant Manager
iRep Realty Inc.
2018.02 - 2021.06
High School Diploma -
Castlebrooke Secondary School
Bachelor of Arts -
Wilfrid Laurier University
- CPR/AED
- CROR
- Dangerous Goods
- Qualified Conductor
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