Vikas Singh
Surrey,BC
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Interested in applying skills and knowledge to build scalable and scientific solutions. With Education and Experience from Business and Technology fronts now Exploring opportunities where both experiences can be dedicated for developing and upgrading different business processes and improve performances
Overview
8
8
years of professional experience
Work History
Personal Banking Associate
TD Canada Trust
11.2022 - Current
- Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Understand customer needs and guide customers to right contact person for appropriate solutions while exercising good judgement in confidential matters
- Build customer confidence on emerging digital banking trends by educating them on esign, mobile, ATM, and online banking
- Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
- Participate in timely and accurate completion of business processes and procedures
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
- Help build positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives
- Recommending Customers and business best products based on customer assessments and requirements
- Support timely and accurate completion of business processes including completing and recording transactions for either organization or clients.
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided advice on different bank products and financial options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Developed and implemented strategies to reduce risk and increase profitability.
- Processed customer applications and approved loans in accordance with bank policy.
- Educated customers on features and benefits of banking products and services.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Responded to customer inquiries regarding new accounts and account services.
- Collected customer information and completed new account forms.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Test Engineer/Business Analyst
Infosys Ltd
11.2015 - 12.2018
- Analyzed key aspects of business to evaluate 20+ factors which resulting in cost reduction for multiple processes by 50%
- Executed user acceptance testing with focus on documenting defects, identifying bottlenecks and executing 1000+ test cases
- Operated under Agile and Scrum frameworks to complete bi-weekly and well-organized sprints
- Completed multiple projects with final recommendations which lead to major changes in entire product design
- Tested and certified 500+ application features before deploying to production, thereby reducing error rate by 60%
- Developed deep understanding of business objectives of internal and external stakeholders and created FRD's, DFD's
- Evangelized product vision and built trust by maintaining accurate and achievable roadmap for clients
- Helping Partners and stakeholders to provide day to day updates on projects
- Advanced Skills: SQL, VB Scripting, Java, UAT, SIT, Regression Testing, Functional Testing, Integration Testing.
- Secured and allocated resources to manage planning and operations in testing cycle.
Education
Master's in Business Administration -
University Canada West
Vancouver, BC11.2020
Bachelor of Engineering - Computer Science
CHITKARA UNIVERSITY
CHANDIGARH, INDIA06.2015
Skills
- Financial Institution Regulations
- Regulatory Compliance
- CRM Systems
- Educating Clients
- Night and Safe Deposit Procedures
- Creative Thinking
- Experience Management
- Team Collaboration
- Investment Management
- Cross-Selling Expertise
- Analyzing Data
- Relationship Building
- Bank Sales
- Cross-Selling and Partner Referrals
- Dual Control Vaults
- Product Promotion
- Products and Services Knowledge
- Consumer Banking
- Teller Support
- Prospect Calling
- Developing Customer Relationships
- Financial Advice
- Customer Education
Websites
Accomplishments
- Insta Award: For outstanding performance and good customer feedback for contribution to DocuSign Project
- Insta Award: For recognition of exemplary contribution to TRAM projects
- Award for Excellence: Appreciation was awarded by Infosys client for recognizing superior performance
Hobbies and Interests
Travel: I love to explore new destinations, meeting new people and learning from their experiences. It teaches me how to adapt to new environment, affiliate to different cultures and how to make efficient budget plans for short vacations.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Personal Banking Associate
TD Canada Trust
11.2022 - Current
Test Engineer/Business Analyst
Infosys Ltd
11.2015 - 12.2018
Master's in Business Administration -
University Canada West
Bachelor of Engineering - Computer Science
CHITKARA UNIVERSITY